AWS Operations Sr Support Engineer

Sun Life Financial; Southwestern Ontario; Hybrid; CAD 84,000 - 138,000; Full time

Job summary

A leading financial services organization in Southwestern Ontario is seeking a Senior Support Engineer to maintain and support the AWS Data & Analytics platform. You will resolve complex data issues, ensure operational stability, and collaborate with cross-functional teams. Ideal candidates will have a Bachelor’s degree in computer science and 4+ years of experience with Big Data solutions, particularly in AWS. This role is hybrid, allowing for flexibility in work location.

Benefits

Wellness programs

Career development opportunities

Flexible work environment

Qualifications

• 4+ years experience with Big Data solutions preferably using AWS.
• Experience using AWS Glue, Lambda, Redshift, Sagemaker, and Python.
• Experience using Hive, EMR, S3, and querying in Linux and SQL Servers.

Responsibilities

• Maintain and support end-to-end application operations for AWS Data & Analytics platform.
• Monitor and resolve performance issues in production applications.
• Provide technical documentation for design and operational support.

Skills

Big Data solutions

AWS

Python

Analytic skills

Troubleshooting

Communication

Education

Bachelor’s degree in computer science and engineering

Tools

AWS Glue

Lambda

Redshift

Informatica

SQL

Job description

Overview

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Role Summary

The Sun Life Application Operation Services organization’s (AOS) focus is to provide a positive digital user experience that is seamless, available, and valuable for our Canadian and global business partners and clients by delivering the support and quality that ensures our technologies are fully functional, secure, resilient, and highly stable.

The Senior Support Engineer is a member of the Amazon Web Services (AWS) Operations Support team, which is responsible for supporting production applications within the Data & Analytics platform.

What will you do?

• Maintain and support end-to-end application operations for the AWS Data & Analytics platform
  • Analyze and resolve complex data discrepancies in the data lake
  • Monitor and support jobs and application performance
  • Monitor, identify and implement operational improvements
  • Ensure compliance with Incident, Problem and Change Management policies and processes
  • Deploy enhancements to production using DevOps tooling (BitBucket, CICD Pipeline, Ansible, Jenkins)
  • Participate in rotational on-call operational support, including after hours support
• Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA
• Provide ongoing communication to key stakeholders to ensure they are aware of significant changes in a timely manner
• Provide technical documentation that includes design and operational support documentation
• Deliver innovative solutions by leveraging data and technology
• Engage, influence and work collaboratively with Project Teams, Operation teams and vendors
• Develop an understanding of the business applications supported as well as the business direction

What do you need to succeed?

• Bachelor’s degree in computer science and engineering, or equivalent experience
• 4+ years experience with Big Data solutions preferably using AWS or equivalent Public Cloud
• Experience using AWS Glue, Lambda, Redshift, Sagemaker and Python/R
• Experience using Hive, EMR, S3 and querying in Linux and SQL Servers
• Experience with ETL Tools (Informatica on premise or Cloud)
• Experience working with very large data sets, including knowledge of how to build programs that leverage distributed computing
• Strong analytic, troubleshooting and problem-solving skills
• Excellent communication and negotiation skills

Additional assets

• Experience with DevOps tools
• ITIL V3 Certification
• AWS Cloud Practitioner Certification
• Knowledge of GitHub Copilot

What’s in it for you

• We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date.

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Equal Opportunity

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may email a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 84,000/84 000 - 138,000/138 000

Job Category: IT - Technology Services

Posting End Date: 01/10/2025