Auto Claims Advisor

Aviva; Halifax; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading insurance group in Halifax is seeking an Intermediate Auto Claims Advisor to guide customers through the claims process with empathy and professionalism. This hybrid role involves investigating claims, complying with regulatory practices, and contributing to a positive customer experience. Candidates should have experience in claims adjusting or call center environments. Comprehensive benefits and career development opportunities are included.

Benefits

Compelling rewards package

Outstanding career development opportunities

Competitive vacation package

Corporate wellness programs

Hybrid flexible work model

Qualifications

• 1-2 years of Auto Claims Adjusting experience is an asset.
• 1-2 years' experience in a Call Center Environment is an asset.
• Ability to communicate effectively in written and oral formats.
• Genuine curiosity to make improvements in processes.

Responsibilities

• Guide customers through the claims process by investigating their claims.
• Comply with company and regulatory practices.
• Participate in ongoing training for best practices.
• Contribute to special projects for outstanding customer experience.

Skills

Auto Claims Adjusting experience

Call Center Environment experience

Excellent communication skills

Ability to work in a digital environment

Curiosity to improve processes

Positive organizational culture contribution

Education

CIP designation or working towards

Job description

Experience Aviva:

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity:

We have incredible opportunities at Canada’s leading property and casualty insurance group, Aviva Canada. Our Auto Claims team is on the hunt for Intermediate Auto Claims Advisors – empathic, motivated and customer focused individuals. If you enjoy working in a fast-paced environment, have the passion to help people and the desire to grow professionally, we would love to hear from you!

As an Intermediate Auto Claims Advisor, you will be our customer’s first point of contact when they need us most. Providing exceptional customer service, you will be guiding them through the claims process, conducting investigations and making the decision on the best course of action.

To meet our customer’s needs, you must be available to work on a possible shift schedule during the hours of 8am to 6pm on Monday through Friday.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid– the best of both worlds.

What you'll do:

• Guide customers through the claims process by investigating their auto collision claim and looking after their needs
• Comply to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes
• Work autonomously in a digital environment
• Actively participate in ongoing training to keep up to date with best practices in claims handling and working towards Chartered Insurance Professional Designation through the Insurance Institute of Canada
• Contribute to special projects and provide feedback to support Aviva’s ongoing initiatives to provide the outstanding customer experience

What you'll bring:

• 1- 2 years Auto Claims Adjusting experience is an asset
• 1-2 years' experience in a Call Center Environment is an asset
• CIP designation or working towards designation preferredExcellent oral and written communication skills
• Ability to work in a digital environment and undertaking online tasks
• Genuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experience
• Ability to work within and positively add to our organizational culture and values

What you'll get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
• Outstanding Career Development opportunities
• We’ll support your professional development education
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health
• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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