Asst Front Office Manager Jasper Forest Park Hotel

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A premier hotel in Jasper is looking for an Assistant Front Office Manager. This role involves ensuring smooth administrative operations, welcoming guests, and supervising front office staff. Candidates should have at least 2–5 years of hotel experience, including supervisory duties. Strong communication skills and familiarity with hotel accounting programs are essential. Benefits include discounts on hotel stays and mental health resources, along with access to attractions. Join a dynamic team and build lasting connections.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Subsidized mental health and wellness resources

Qualifications

• 2–5 years experience in a major hotel, with 1 year in a supervisory role.
• Ability to read, write, and understand English.
• Experience in a team environment.

Responsibilities

• Maintain smooth administrative operations.
• Keep an up-to-date database.
• Welcome guests and monitor check-ins.
• Provide concierge services and information.
• Handle guest complaints effectively.

Skills

Fluent in English

Team leadership

Good communication skills

Basic computer skills

Tools

Room Master

Job description

Asst Front Office Manager – Jasper Forest Park Hotel

Anticipated Start Date: April 2026
Employer: Pursuit Collection
Position Details: 1 Full‑Time Permanent Position
Staff Accommodation: Yes (subject to availability)
Wage Range: TBD (Hourly, Monthly)

Job Overview

A smooth and correct administrative operation; a correct and up‑to‑date database; welcoming of all guests; monitors check‑ins, as well as groups; provides concierge service; offers wide amount of information; supervises the organization and sales of guests' activities and the correct handling and charging; effectively handles guest complaints, taking corrective action to prevent recurrence and to convert the guest into a repeat customer; coordinates proper actions with other departments, informs FO Manager of serious matters; coordination and communication with the Housekeeping, Maintenance, and F&B departments; ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur; execution of regular technical/skills training; setting up and maintaining ongoing training programs in the Front Office department; familiarity with all related company documentation and especially with the relevant Operational Standards Manual for field of responsibility.

Responsibilities

• Maintain smooth and correct administrative operation.
• Keep an up‑to‑date database within the system.
• Welcome all guests and monitor check‑ins and group arrivals, giving full attention.
• Provide concierge service and offer a wide amount of information.
• Supervise the organization and sales of guests' activities and ensure correct handling and charging.
• Effectively handle guest complaints, taking corrective action to prevent recurrence and retain repeat customers.
• Coordinate proper actions with other departments and inform the FO Manager of serious matters.
• Maintain communication with Housekeeping, Maintenance, and F&B departments.
• Ensure all staff are familiar with the hotel’s emergency procedures and are prepared for any emergency.
• Execute regular technical/skills training and set up ongoing training programs in the Front Office department.
• Familiarize with all related company documentation and the Operational Standards Manual for the field of responsibility.

Qualifications

• English fluency level required: Advanced.
• 2–5 years experience in a major hotel, with one year experience in a supervisory role.
• Ability to speak, read, write and understand the primary language(s) used in the workplace.
• Good verbal and written communication skills.
• Experience working in a team environment, acting as a team leader.
• Ability to work with minimal direct supervision.
• Basic computational ability and basic computer skills.
• Knowledge of hotel computer accounting programs such as Room Master.

Benefits

• Join an inclusive, global team and make life‑long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

Application Details

How to Apply: Online