Associate Manager, Investor Services

SS&C Technologies; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services firm is seeking an Associate Manager, Investor Services in Toronto. The role involves supervising Associates, managing investor relations, and reviewing fund documents. Ideal candidates will have a Bachelor’s degree and supervisory experience. The company promotes a hybrid work environment, offering a collaborative workplace culture.

Qualifications

• Bachelor's degree or equivalent work experience.
• Supervisory experience in a fast-paced environment.
• Proficient in Microsoft Office and adaptable to software applications.

Responsibilities

• Supervise Associates and conduct performance appraisals.
• Act as primary contact for priority fund investors.
• Review and validate investor statements against accounting information.

Skills

Supervisory experience

Knowledge of financial services

Proficiency with Microsoft Office

Strong organizational skills

Relationship-building skills

Adaptability to various software

Education

Bachelor’s degree or equivalent work experience

Job description

Overview

Associate Manager, Investor Services – SS&C Technologies

Location: Mississauga, Ontario at 5255 Orbitor Drive; Toronto, Ontario at 200 Front Street West

SS&C Technologies is a leading financial services and healthcare technology company with 27,000+ employees in 35 countries. If you are looking for a future opportunity with SS&C, please apply to this position's talent pool. Your application will be considered when an active role is available.

Get To Know Us: SS&C is committed to hiring diverse, honest, dynamic individuals who value collaboration, accountability, integrity and innovation. We offer a hybrid working model to help employees manage work and personal commitments.

What You Will Get To Do

• Perform day-to-day supervision of Associates including involvement in their performance appraisals and ongoing development.
• Provide periodic reports & feedback to IS management on investor relation topics, client issues and department initiatives.
• Review, understand and discuss fund PPMs / OMs and trade documents.
• Act as point of contact for priority fund investors and managers.
• Handle and resolve escalated items.
• Coordinate new client business meetings, clearly communicating launch or conversion requirements.
• Analyze, establish and review new client launch and conversion fund data in the database.
• Work with external auditors and accounting to complete confirmation and due diligence requests.
• Review/Validate investor statements against accounting information and distribute investor statements.
• Review/approve and release wires and maintain wire instructions.
• Review/process investor transactions in accordance with the Fund’s offering documents.
• Review and distribute reports to accounting / fund managers / investors.
• Maintain database and dashboard to keep them accurate and current.
• Handle Performance Letters, K-1s, audited financial statements, etc.
• Review fund manager reports (e.g., ERISA, Blue Sky) as requested.
• Respond to and resolve inquiries / issues raised by investors, fund managers or internal counterparts.
• Perform database and application testing as warranted.
• Perform other duties as requested.

What You Will Bring

• Bachelor’s degree or equivalent work experience
• Supervisory experience
• Knowledge of financial services / mutual funds / hedge funds / private equity funds preferred
• Proficiency with Microsoft Office
• Ability to work under pressure and meet deadlines
• Strong organizational and relationship-building skills
• Proven training skills and adaptability to various software / database applications

Equal Opportunity

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable laws. We encourage applicants from all backgrounds to join our diverse and inclusive workplace.

We will accommodate applicants with disabilities throughout the hiring process. If you require accommodation, please contact [e-mail]. No phone calls or email applications please. Only candidates under consideration will be contacted.