Associate - End User Technical Support

Scotiabank Global Site; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Desktop Technician in Toronto to provide technical support and ensure an excellent IT experience for employees. The role involves managing technology-related issues, collaborating with various departments, and providing systems level support. Candidates should have a degree in Computer Science and at least 5 years of experience in technical support, along with strong problem-solving and communication skills.

Benefits

Diversity, Equity, Inclusion & Allyship initiatives

Competitive rewards program, including bonuses

Upskilling opportunities

Flexible vacation and personal sick days

Qualifications

• At least 5 years of hands-on technical experience as a Desktop Technician in a large, fast-paced corporate environment.
• Strong communication skills to build relationships with internal and external partners and vendors.
• Ability to troubleshoot application issues and a customer-focused mindset.

Responsibilities

• Provide end level support for the citizen group based in the ecosystem, acting as the single point of contact for all technology related issues.
• Deliver technical assistance to users, resolve problems, and prevent issues in a 9 to 5 production environment.
• Serve as a technical liaison with other departments to assist with implementing new projects.

Skills

Technical support experience

Problem-solving skills

Communication skills

Customer service orientation

Team collaboration

Education

Post-secondary degree in Computer Science or a relevant field

Tools

Windows 7/8/10

Macintosh iOS/macOS

Office 365

ServiceNow

Job description

Overview

Requisition ID : 232530

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

Ecosystem IT Support group is one of the dedicated support teams of Scotiabank's Global Technology Services (GTS). The Ecosystem model is an activity based working environment for employees & gives them choice and flexibility for where they work when in the office.

The Ecosystem IT Support team consistently delivers an excellent IT experience to Scotiabank employees by providing easy to use intuitive & reliable technology along with best-in-class support. We are the front line for employees seeking access to systems applications and resolving end user computing issues and fulfillment requests. Our team specifically supports the Bank's Ecosystem citizens in Toronto's downtown financial district and our Scarborough campuses.

When stationed in an ecosystem you will work closely with Community Leads to provide end level support for the citizen group based there. You act as the single point of contact for all technology related issues & will provide supervised systems level support for production endpoint systems as well as development systems.

This support comprises of technical assistance to users resolution and prevention of problems in a 9 to 5 production environment and systems level software installation and updates. You will also act as a technical liaison with other departments for assistance with implementing new projects.

Responsibilities

• Provide end level support for the citizen group based in the ecosystem, acting as the single point of contact for all technology related issues.
• Provide supervised systems level support for production endpoint systems as well as development systems.
• Deliver technical assistance to users, resolve problems, and prevent issues in a 9 to 5 production environment; install and update systems software.
• Serve as a technical liaison with other departments to assist with implementing new projects.

What you’ll need to succeed

• You thrive on managing customer issues, resolving them directly or engaging internal resources to do so.
• Ability to be hands-on during mid to complex project deployments into production; support assigned systems as an internal consultant on infrastructure and provide viable solutions to complex problems.
• Passion to ensure that tasks are completed in a timely manner and logged through ServiceNow.
• Empathetic with a sense of urgency and professionalism when interacting with customers.
• Enjoy sharing information and collaborating with team members to find innovative solutions.

Skills and Experience

• Strong communication (verbal/written) and interpersonal skills to build relationships with internal and external partners and vendors.
• At least 5 years of hands-on technical experience as a Desktop Technician in a large, fast-paced corporate environment.
• Experience in problem-solving and decision-making to provide technical support and customer service.
• Experience resolving issues related to Windows 7/8/10 PCs and Macintosh iOS/macOS.
• Knowledge of end-user computing across PCs, laptops, tablets, networking, and printers.
• Working knowledge of Office 365 applications (Word, Outlook, Excel).
• Ability to troubleshoot application issues and a customer-focused mindset.
• Excellent organizational skills to manage multiple complex initiatives.
• Ability to work with minimal supervision and in collaboration with a large team.
• Post-secondary degree in Computer Science or a relevant field.

Location

Location(s) : Canada : Ontario : Toronto

What’s in it for you

• Diversity, Equity, Inclusion & Allyship – inclusive culture and bias-free practices across Scotiabank.
• Accessibility and Workplace Accommodations – inclusive and accessible environment; accommodations available during recruitment.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive rewards program including bonus, flexible vacation, personal sick days, and benefits from day one.
• Community Engagement – opportunities for community engagement and belonging through programs such as hackathons, contests, and more.

Additional

Scotiabank is a leading bank in the Americas. If you require accommodation during recruitment or a technical assistance, please contact the Recruitment team. Candidates must apply online to be considered. Only those selected for an interview will be contacted.