Assistant Store Manager FT

Lids; London; On-site; CAD 30,000 - 40,000; Full time

Job summary

A major retail brand in London, Ontario is seeking an Assistant Store Manager to support the Store Manager in leading retail operations. The ideal candidate will manage staff, ensure excellent customer service, and execute operational directives. Full-time benefits include competitive pay, health coverage, and employee discounts.

Benefits

Paid time off

Health insurance

Employee discount

Qualifications

• Minimum one year of retail experience preferred.
• Experience in customer service and team management.
• Ability to manage inventory accurately.

Responsibilities

• Act as manager on duty during Store Manager's absence.
• Manage scheduling and staffing issues.
• Lead customer service initiatives to meet KPIs.

Skills

Ability to achieve sales results

Strong interpersonal skills

Proficiency with store systems

Physical ability to lift 50 pounds

Ability to work unsupervised

Education

High school diploma or equivalent

Job description

Overview

General Position Summary : At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Responsibilities

• People & Training
  • Act as Manager on duty for scheduling issues, customer complaints, etc. when Store Manager is not present.
  • Manage store associates through LIDS Training Programs, goal setting for sales and tasks, and regular follow up when Store Manager is not present.
  • Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
  • Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the store and Lids overall.
  • Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
  • Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
  • Assist in recruiting and training store personnel on proper store operations and procedures.
  • Encourage adherence to company policies, procedures and guidelines including safekeeping of company inventory, funds and property.
  • Other duties as assigned.
• Customer Experience
  • Lead and assist Selling 101 strategy to achieve KPIs, sales targets, and deliver exceptional customer service.
  • Resolve customer feedback and address issues in the moment, including escalations, urgent requests, and ensuring a resolution.
  • Promote membership programs or special offers to customers when live in-store.
  • Adhere to visual guidelines including merchandising, signage and store cleanliness.
  • Maintain a professional appearance consistent with Company Dress Code Policy.
• Operations
  • Execute operations-focused directives, promotions, and initiatives from Lids HQ.
  • Adhere to Policies & Procedures Manual to maintain a safe work environment.
  • Maintain store technology and equipment; perform daily audits and coordinate repairs as needed.
  • Maintain store facilities, supplies and services; place repair work orders and replenish supplies.
  • Manage cash operations including opening / closing tills, counterfeit protection, and bank drops.
  • Prepare store for inventory audits and support as needed to ensure inventory accuracy.
  • Open and close the store as required following store procedures.
• Product & Inventory Management
  • Protect Company assets within LIDS Retail policies.
  • Assist in creating store work schedules that provide proper coverage within wage guidelines.
  • Follow policies to manage store inventory including receiving, transferring, price changes and counts.
  • Organize backroom for efficiency and optimize space and productivity.
  • Execute visual merchandising and product presentation strategies, including layout changes and seasonal updates.
  • Maintain store look and feel through daily VM and store actions, including restock and minor VM changes.
  • Implement pricing signage and promotional presentation adjustments during operating hours.

Job Required Knowledge & Skills

High school diploma or equivalent plus one year relative experience.

• Ability to achieve sales results while minimizing loss.
• Strong interpersonal and verbal communication skills.
• Proficiency with computer software and store systems.
• Physical ability to lift up to 50 pounds, climb a ladder, and stand for extended periods.
• Ability to work unsupervised.

Preferred Job Knowledge & Skills

Assistant store managers can earn up to 45% above local minimum wage based on experience. Exact compensation may vary by skills, experience and location.

• Full-time benefits include paid time off, health, vision, dental, 401(k); eligibility for store sales bonuses and 40% employee discount.

Reports To

Store Manager

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID : 24386

J-18808-Ljbffr