Assistant Manager, CSS and Sanctuary Program (Overnight)

Covenant House Vancouver; Vancouver; On-site; CAD 70,000 - 88,000; Full time

Job summary

A notable youth services organization in Vancouver seeks an Overnight Assistant Manager for the CSS and Sanctuary Program. The role involves supervising team leaders, ensuring safety, and providing operational support for vulnerable youth. Ideal candidates will have a degree in Social Services and 3-5 years of supervisory experience, particularly in youth social services. This position offers a competitive salary, excellent benefits, and the potential for personal growth.

Benefits

Extended health and dental benefits

Generous counselling benefits

Three weeks paid vacation, increasing to four

Paid sick and personal leave

Registered pension plan

Investment in professional development

Qualifications

• Minimum of 3-5 years of supervisory experience.
• Extensive experience in a Harm Reduction environment.
• Goal oriented with the ability to implement change.

Responsibilities

• Supervise team leaders and ensure compliance with policies.
• Oversee daily operations and support team leaders as needed.
• Coordinate volunteer schedules and monitor various budget items.

Skills

Supervisory experience

Crisis intervention skills

Strong organizational skills

Interpersonal communication skills

Leadership and management skills

Understanding of Trauma Informed Practice

Commitment to youth participation

Education

Undergraduate or master's degree in Social Services

Job description

Assistant Manager, CSS and Sanctuary Program (Overnight)

Please note: This is a 100% onsite position.

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.

While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.

We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.

The Impact an Assistant Manager, CSS and Sanctuary Program can make:

The Overnight Assistant Manager, CSS and Sanctuary Program will assist in the management of operations of the program(s), with responsibility for program operations and service delivery procedures. Working with the Manager, CSS and Sanctuary Program, the Assistant Manager will ensure compliance with program operational policies and procedures and ensure the safety of all staff and young persons as well as adherence to the mission, principles, philosophy, and policies of Covenant House Vancouver.

How you will contribute:

• Provide direct supervision to team leaders including direct monthly reflective supervision and ensure that team leaders are providing monthly reflective supervision to youth workers.
• Oversee the day to day operations
• Support Team Leaders with callouts and shift coverage as needed, step in as Youth Worker or Team Leader as necessary, and be flexible to provide manager coverage as needed.
• Meet weekly between assistant managers to provide consistent communication, alignment, direction, implementation and adherence to CH Philosophy, Policy, and Procedures while role modeling professional practice and communication cross departmentally
• Coordinate volunteer schedules and activities
• Responsible for responding to People & Culture matters as required
• Attend intra-agency and program related meetings as required
• Monitor and track petty cash, various budget items, pharmacy expenditure, taxi usage and transit tickets, provide administrative and other support to the Manager, Complex Support Services as requested, and provide input into operational needs and budgets as requested by the manager
• Support Manager reviewing KPIO data and ensure accuracy
• Support in job interviews as needed
• Maintaining visibility and accessibility to frontline staff by being actively on “the floor” supporting young people and staff
• Support Team Leaders in managing incidents and maintaining building safety and coordinate building safety training
• Attend and represent CHV for agency and community partner meetings as directed by the Manager, Complex Support Services
• Ensure all program staff attend required and optional training and New Employee Orientation Program (NEOP)
• Provide job and program specific training for staff as directed by Manager

Who are we looking for?

Education and Experience:

• Undergraduate or master’s degree in related Social Services, Health Sciences preferred or a combination of education and experience.
• Minimum of 3-5 years of supervisory experience, with a strong track record of leading and motivating teams, particularly in the context of youth social services or at-risk communities
• Extensive experience of working in a Harm Reduction, Low Barrier environment.
• Non-Violent Crisis Intervention (On the job training available)
• Strong organizational skills
• Excellent team building skills
• Demonstrated leadership and management skills
• Goal oriented, ability to plan and implement change
• Crisis intervention skills
• Excellent interpersonal communication skills
• Understanding of Trauma Informed Practice and principles of Harm Reduction
• Understanding and commitment to youth participation and empowerment

Compensation

The successful candidate can expect a starting salary of between $70,306.60 and $87,887.80 depending on factors such as internal equity, experience, competencies, and education. Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $105,469.00.

Total Rewards

Beginning immediately, this position has excellent extended health and dental benefits for you, your spouse, and your children, including generous counselling benefits. During the first year, employees receive three weeks’ paid vacation, increasing to four in the second year. We have paid sick leave, paid personal leave, a registered pension plan, investment in professional development, and more. If you’d like more information on what we offer, please ask!

We were recognized as one of Canada’s Top 100 Employers in 2024!

Diversity, Equity & Inclusion

Covenant House Vancouver is a secular organization that welcomes and serves young people from all backgrounds. While the international federation to which we belong was founded in the 1970s by members of the Catholic Church, we are not aligned with any specific faith traditions.

CHV is committed to upholding diversity, equity, and inclusion in our workplace. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

• Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin;
• Persons with visible (physical) and/or invisible (mental) disabilities;
• Persons who identify as women;
• Persons of marginalized sexual orientations, gender identities, and gender expressions; and

We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver.

We love what we do and try to make a difference every day. Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement. If you are looking to join a place where we have a purpose and aim to achieve positive outcomes, please join us by applying.

If our recruitment process does not work for you, let us know. Let’s see how we can work together to get to know you and see what might be a great fit!