Assistant Manager

Mark's Work Wearhouse Ltd.; Kapuskasing; On-site; CAD 45,000 - 60,000; Full time

Job summary

A retail company in Kapuskasing is seeking a Customer Service Leader to manage and coach a team, ensuring exceptional customer experiences and smooth operations. The ideal candidate will have 3-5 years of retail experience, possess outstanding communication and organizational skills, and be driven to succeed. This position emphasizes leadership and operational compliance within a positive and motivating work environment.

Qualifications

• 3-5 years of retail experience required.
• Proven ability to coach and mentor a team.
• Exceptional communication and organizational skills.

Responsibilities

• Provide leadership and coaching to the team.
• Manage operations and compliance with policies.
• Promote a positive work environment.

Skills

Coaching and mentoring

Communication

Organizational skills

Customer service

Retail experience

Job description

What you’ll do

Customer Service

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
• Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Support the customer experience through timely processing and movement of inventory to the salesfloor.

Operations

Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.

Manage scheduling and follow up of execution on shipping / receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.

Assists in preparation and execution of annual inventories.

Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.

Assumes responsibility for all operations of the store in the absence of the Store Manager.

Training

Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.

Creates and communicates execution of Daily Game Plan for operations activities.

Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.

Follows up with the team to complete required training within timeframes.

Leadership

Acts as a brand ambassador by promoting brands and culture.

Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.

Maintain Mark’s performance management expectations including progressive discipline where necessary.

Follows the disciplinary process consistently and impartially.

Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

What you’ll bring

Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.

Proven ability to build and manage a daily, weekly plan for the department and store.

Exceptional communication skills and organizational skills

Superior training and mentoring skills

3-5 years retail experience required.

High energy, enthusiasm, and a drive to succeed.

Basic computer skills required.

LI-MM2