Assistant, Guest Services & Administration

CMH Heli-Skiing; Alberta; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading outdoor recreation company in Alberta is seeking an Assistant for Guest Services and Administration. This role includes managing incoming calls, supporting guest bookings, processing payments, and providing administrative support. Candidates should have post-secondary education and experience in a professional office setting, preferably within the ski industry. The position offers a competitive hourly wage and benefits after a probationary period.

Benefits

Health and dental benefits after 90 days

Group Savings Plan eligibility after 90 days

Paid personal, sick, and vacation days

CMH Ski Pass Program

IKON Pass Benefits

Opportunities to heli-hike and heli-ski

Qualifications

• 1-2 years of experience in a professional office setting.
• Administrative experience in a customer-focused role.
• Experience in the ski industry is preferred.

Responsibilities

• Process guest payments and manage guest questionnaires.
• Support new employee onboarding with office keys and materials.
• Assist with Banff operations rescue bell as needed.

Skills

Integrity and discretion

Attention to detail

Effective communication

Proven relationship building

Technical proficiency in Microsoft Office

Prioritization skills

Education

Post-secondary education in a related field

Job description

Position Overview

The Assistant, Guest Services and Administration is the first point of contact for our CMH guests. The primary function of this role is to receive and direct incoming calls, manage the reception area including deliveries and walk-in visitors, and provide administrative support through data input, ordering office supplies and maintain office equipment. Additionally, this role will focus on supporting our Guest Services team with guest bookings from the time of deposit onwards and provides an outstanding guest experience. The Assistant, Guest Services is responsible for processing waivers, entering payments, sending confirmations, keeping accurate records of guest profiles, and providing general support to the department.

Essential Duties and Responsibilities

1. Receive and direct incoming calls in a friendly and efficient manner.
2. Coordinate all aspects of inbound and outbound mail distribution.
3. Maintain office equipment including service calls, supplies needed and equipment contracts.
4. Coordinate the processing and shipping of lost and found items.
5. Reconcile petty cash for reception.
6. Process invoices, make office-related purchases, and month-end reconciliation.
7. Open and close the CMH office on Bear Street as required.
8. Maintain accurate office directories and contact lists.
9. Manage all aspects of pricing, ordering, and delivering office supplies.
10. Coordinate office maintenance, cleaning, and off-site storage contracts.
11. Support new employee onboarding with office keys, nameplates, and business cards.
12. Process and validate guest waivers, as needed.
13. Assist with Banff operations rescue bell, as needed.
14. Enter and manage guest waivers, including follow-up on missing documentation.
15. Input and maintain guest trip information in database.
16. Process guest payments and manage guest questionnaires.
17. Send booking confirmations to guests.
18. Provide administrative support to trip coordinators as needed.
19. Help support implementation of CMH health and safety initiatives.
20. Help support implementation of CMH sustainability initiatives.
21. Train, participate in and provide support, as required, during emergency response situations.

Minimum Qualifications

1. Post-secondary education in a related field.
2. 1-2 years of experience in a professional office setting.
3. Administrative experience.
4. Experience in the ski industry, preferred.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• Demonstrates integrity, discretion, and problem solving.
• Attention to detail with accurate data-entry skills and abilities.
• Ability to communicate effectively over the phone, in-person, and in written communication.
• Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
• Proven ability to maintain professional working relationships with peers.
• Technical proficiency in Microsoft Office and other relevant software platforms.
• Ability to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
• Confidence to interact with all levels of the company in a hub-and-spoke model with many remote contributors.
• Trustworthy and self-directed in completing core functions of the role.
• Sees projects through to completion including follow-up on identified issues.
• Support guests in the field program during area visits, as needed.
• Strong sense of work ethic and accountability; works well in a team environment and focuses on team success.
• Effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.

Working Conditions

This role works across two different departments: 3 days in Guest Services and 2 days in Reception / Administration.

The schedule for this role will be Tuesday to Saturday.

Able to lift, carry, or move up to 20 pounds on an occasional basis.

Manual dexterity to operate a computer and other common office equipment on a constant basis.

This position may require working evenings, weekends, and holidays based on business needs.

May require occasional travel to CMH areas or industry functions.

Other Duties as Assigned

This position description is an overview of responsibilities. As CMH evolves, responsibilities may change. Flexibility and willingness to take on new responsibilities and potentially transfer others is required.

Compensation

A competitive hourly compensation package will be provided based upon qualifications, experience, and skill set. Details will be discussed in a personal interview.

Benefits and Perks

• Health and dental benefits after 90-day probationary period.
• Group Savings Plan eligibility after the 90-day probationary period.
• Paid personal / sick and vacation days.
• CMH Ski Pass Program.
• IKON Pass Benefits.
• Pro deal affiliations with Brand Partners.
• Opportunities to heli-hike and heli-ski, as available.

• CMH is an equal opportunity employer