Assistant Grocery Manager

Farm Boy; Ottawa; On-site; CAD 45,000 - 65,000; Full time

Job summary

A grocery store chain in Ottawa is seeking a dedicated supervisory professional to enhance customer service and lead a high-performing department. You will collaborate with the Department Manager to execute strategies and support team members through training and coaching. The ideal candidate is passionate about exceptional service, possesses a post-secondary education in business, and has supervisory experience. This role offers comprehensive benefits and opportunities for internal promotions.

Benefits

Comprehensive benefits program

10% in-store discount

On-the-job training

Qualifications

• Minimum of 1 year of supervisory or management experience in a similar role.
• Ability to thrive in a fast-paced environment.
• Excellent communication skills.

Responsibilities

• Deliver exceptional customer service in the department.
• Support team development through training and coaching.
• Ensure compliance with safety and food handling policies.

Skills

Customer service

Team leadership

Organizational skills

Interpersonal skills

Education

Post-secondary program in business

Job description

Company Description

If you’re looking for more, you’ve come to the right place.

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

Be part of what makes us different.

You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through collaborative leadership, hands‑on coaching, and daily team engagement, you’ll help build a high‑performing department where team members feel supported and customers feel welcomed. Here are some of the other ways you’ll help us stand out:

• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
• Work closely with the Department Manager to execute departmental strategies and achieve stated goals and performance objectives.
• Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
• Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
• Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
• Provide office and administrative support, including inventory management, ordering, invoicing, schedule maintenance, and payroll functions.
• Promote compliance with all Safe Food Handling and Health & Safety policies, procedures, and provincial regulations to maintain a safe and high‑quality shopping environment.
• Contribute to store success by assisting with other related duties as required.

Qualifications

What you bring to the table.

We provide the opportunity, and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service.
• Completion of a post‑secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
• The ability to thrive in a fast‑paced, dynamic environment by effectively managing competing priorities while maintaining a high level of performance.
• Excellent organizational, analytical, and interpersonal skills supported by a clear, professional communication style.
• Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What we bring to the table.

At Farm Boy, we believe in supporting our Team Members throughout their careers. Whether, it’s at our Home Office or our stores, we’re proud to stand out in the market as a workplace that offers:

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in‑store purchases.
• On‑the‑job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information

Grow a Career with us...

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non‑traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.

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