Assistant Clinic Manager- Kingsway

Medicentres Canada Inc.; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

A prominent healthcare organization in Canada is seeking an Assistant Clinic Manager to assist with the efficient operations of a clinic. The role includes supporting the Clinic Manager, ensuring adherence to policies, and fostering a strong customer service culture. Candidates should have a college diploma in business, experience in a clinic environment, and strong communication and problem-solving skills. This full-time, permanent position offers a chance to significantly impact patient care.

Qualifications

• 1-2 years clinic experience required.
• Previous supervisory experience is an asset.
• Ability to handle confidential information.

Responsibilities

• Assist Clinic Manager with day-to-day operations of the clinic.
• Ensure adherence to company policies and procedures.
• Manage patient concerns effectively according to standards.
• Participate in the hiring and training of staff.

Skills

Customer service focus

Communication skills

Time management

Problem solving skills

Detail oriented

Adaptability

Education

2-3 year college diploma in business or related field

Job description

Position Title: Assistant Clinic Manager

Job Type: Full-Time, Permanent. Day shifts

Job Location: Kingsway Medicentres Clinic – Family Practice

Reports to: Clinic Manager

Date Last Updated: September 2025

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer‑first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever‑changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE:

Reporting to the Clinic Manager, responsible for assisting with the efficient day to day operations of the clinic. Works collaboratively with Clinic Manager, physicians, patients, clients, vendors and other internal and external customers to execute the organization’s strategic objectives and support high quality patient care. This role assists the clinic manager in ensuring excellence in the provision of all clinic support services by leading our administrative and medical support teams.

PRINCIPAL RESPONSIBILITIES:

• Assists the Clinic Manager to achieve performance goals including, but not limited to, patient retention, patient satisfaction, patient count, controllable expenses, operational targets and patient, physician and staff engagement.
• Ensures that company policies, processes and procedures are adhered to
• Assists in maintaining optimal levels of medical and office supplies
• Ensures standards of cleanliness and safety are maintained
• Responsible for handling patient concerns in an effective manner in accordance with our customer service standards
• Creates a customer service culture that supports our patients and physicians
• Assists Clinic Manager in communicating and executing on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
• Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis
• Assists in completing operational reporting and metrics
• Supports and executes on business development programs and initiatives
• Ensures Med Access is protected and safeguarded according to organizational policy
• Manages clinic staffing levels for adherence to the staffing model
• Assists Clinic Manager with performance management, performance reviews and progressive discipline as required
• Participates in the hiring of all staff as required
• Ensures staff are properly trained in all aspects of their role and provides on‑going coaching as required
• Actively participates in and leads company initiatives
• EMR trainer for new physicians
• Performs other duties as assigned

KNOWLEDGE, SKILLS AND EXPERIENCE:

• 2-3 year college diploma in business or related field
• 1-2 years clinic experience
• Previous supervisory experience is an asset
• Customer service focus with strong communication skills
• Time management skills
• Detail oriented with exceptional problem solving skills
• Demonstrated ability to be adaptable and flexible
• Ability to handle confidential information in compliance with the Health Information Act guidelines

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com