Applications Support Specialist

Gateway Casinos & Entertainment; London; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading entertainment company in London, Ontario, is seeking a professional to support and manage applications for the Gaming Management System. The role involves collaboration with stakeholders and maintaining production systems. A post-secondary degree in Computer Science and experience in a technology environment are required. This position offers a full-time commitment with a supportive work culture.

Benefits

Full benefits package

Retirement savings plan

Training and development opportunities

Family and friends discounts

Qualifications

• Strong understanding of API's, interface data flows, and message queue technologies.
• Experience in developing, documenting, and executing test plans.
• Hands-on experience in a software and technology implementation environment.

Responsibilities

• Maintain production systems related to Gaming Management Systems.
• Ensure application standards are applied for administration.
• Develop and apply an understanding of business processes.

Skills

Collaborative teamwork

Project implementation

Application troubleshooting

Critical thinking

Education

Post-secondary Diploma/Degree in Computer Science or related field

Tools

Sybase

Microsoft SQL Server

Linux

Java

.NET

Job description

Overview

Job Type: Full-Time

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

The Position

Responsible for the support and administration of applications and services used for the production, management, and delivery of content and online services to the business. The incumbent will collaborate with team members and functional stakeholders to provide support and technology solutions for the Gaming Management System.

Key Responsibilities

• Maintain production systems related to Gaming Management Systems and Services. This includes development, staging and production environments.
• Ensure application standards and guidelines are applied and maintained for administration, deployment and monitoring, over a range of platforms that are largely comprised of industry standard components. This includes applications, web server components and databases.
• Develop and apply an in-depth understanding of business processes to ensure application and service processes and outputs are error free and complete.
• Ensure application continuity and quality by owning the resolution of issues across platforms; track progress and escalate as appropriate.
• Review and ensure complete and appropriate handover of documentation prior to operational acceptance of new or changed applications.
• Ensure that applications and related services are documented and kept current.
• Keep abreast of technical developments of operational importance to the company, and to participate in developing or setting standards as directed.
• Contribute to process development and best practice. To look at new ways to improve resilience, performance levels and supportability.
• Manage change control implications for designated systems.
• Provide capacity planning, monitoring, and maintenance of designated system(s).
• Identify trends or problems (as defined under ITIL).
• Establish and maintain effective working relationships with all stakeholders.
• Undertake advanced administration tasks as required (e.g. to support problem resolution).
• Support the infrastructure teams and the 24/7 group in deploying applications and solving problems.
• Participate in the on-call support to the 24/7 team.
• Performs other responsibilities and duties as assigned.

What You Bring

• Post-secondary Diploma/Degree in Computer Science, Information Technology or related field.
• A proven track record of successful project implementation in a software and technology implementation environment.
• Experience working collaboratively with multidisciplinary teams with a focus on delivery in a rapidly changing environment.
• Experience developing and maintaining applications in a multiplatform environment (Windows Server and/or Linux environments).
• Previous experience in a support or customer facing role.
• Formal training in Application Systems Development Life Cycle Management methods and techniques.
• Experience delivering production support in a 24/7 operation.
• Hands-on experience with Sybase, Microsoft Operating Systems, Microsoft SQL Server, Oracle, Linux, Java and .NET environment. Gaming technology experience including Bally GMS Version 15.
• Experience with Casino Market Place, Slot Data Systems and other Gaming and Entertainment related systems.
• Experience with POS Systems – Squirrel or Micros.
• Knowledge of Enterprise level centralized and decentralized architectures, their strengths and weaknesses.
• Application testing approaches, including smoke, regression, and load/performance testing.
• Developing, documenting and executing test plans and test cases.
• Ability to manage third party vendors, and develop conceptual understanding of black-box systems.
• Knowledge of application security paradigms and related testing approaches.
• Knowledge of high availability database (MS SQL, Oracle) designs and database connectivity methods.
• Familiarity with data analysis, data quality and governance concepts.
• Familiarity with Cloud-based web technology stacks, their administration and configuration.
• Strong understanding of API’s, interface data flows and message queue technologies (Mulesoft or similar).
• Understanding of IP networking basics.
• Ability to troubleshoot new and grand-fathered applications and interfaces.
• Knowledge and experience with application monitoring tools (AppDynamics or similar).
• Exposure to ITIL methodologies.
• Demonstrable knowledge and experience of three or more of the following:
  • Building highly scalable systems
  • Automated deployment
  • Source control and release management tools
  • Monitoring tools and/or transaction monitoring
  • Virtualization of applications particularly using VMware and converged infrastructure
  • Experience in multiple database environments
  • Experience in programming languages / scripting e.g. Unix shell or Perl
• Excellent organization, written, and client facing skills.
• Critical thinking, self-motivation, and multi-tasking skills.
• Review processes and implement efficiency enhancing procedures.
• Ability to use and understand Microsoft Office Applications (Teams, Outlook, Project, Excel, Words, Visio, etc.), Internet navigation and presentation software (PowerPoint or other).

Who We Are

Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.

Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.