Applications Analyst

Prosperity Credit Union; Rosetown; On-site; CAD 71,000 - 89,000; Full time

Job summary

A community-focused financial institution in Saskatchewan is seeking a permanent full-time Applications Analyst to enhance their technology systems. The role involves troubleshooting, managing applications like Hyland OnBase and Salesforce, and collaborating with teams for operational excellence. The ideal candidate has a background in IT or Computer Science and is committed to continuous learning. This position offers competitive compensation and a collaborative work environment.

Benefits

Comprehensive benefits package

Generous paid vacation and sick days

Matched pension plan

Paid days off for volunteering

Professional development incentives

Qualifications

• Education in IT or Computer Science or equivalent experience.
• Certifications in Hyland OnBase and/or Salesforce FSC would be advantageous.
• Strong problem-solving skills with focus on minimizing downtime.

Responsibilities

• Administer and enhance applications for efficiency and user experience.
• Troubleshoot system issues and support end users effectively.
• Collaborate with vendors to ensure seamless operations.

Skills

Problem-solving

Communication

Proactive service delivery

Collaboration

Education

Post-secondary education in Information Technology, Computer Science, or related discipline

Tools

Hyland OnBase ECM

Salesforce FSC

Fiserv’s DNA core banking system

Job description

Job Description

In 2025, Prosperity Credit Union emerged as a significant economic force and community partner in rural Saskatchewan. Built on a foundation of collaboration and community spirit, Prosperity Credit Union embodies the heart of rural Saskatchewan. With a deep understanding of our members' unique needs, we are committed to delivering exceptional service and tailored financial solutions.

At Prosperity Credit Union, you'll find a workplace that values problem solving, connection, and a shared commitment to enriching the lives of our members and the communities we serve.

Join us in shaping the future of financial services in rural Saskatchewan while building a career you can truly take pride in.

Role and Responsibilities

We are currently recruiting a permanent, full-time Applications Analyst to join our Technology team. Reporting to the Vice President Systems Development & Administration, this role is ideal for someone who is passionate about administering, upgrading, maintaining, and continuously enhancing a diverse suite of applications. We are open to discussing flexible work location arrangements.

As the Applications Analyst at Prosperity Credit Union, you will work closely with internal teams and external vendors to ensure our systems are reliable, efficient, and evolving to meet organizational needs. You will evaluate existing workflows, identify opportunities for improvement, and implement system enhancements that streamline processes, strengthen operational efficiency, and elevate the overall applicant experience. In addition, you will provide trusted support to staff by troubleshooting and resolving application‑related issues, helping ensure seamless system use and a positive user experience across the organization.

Join our team and play a pivotal role in advancing Prosperity’s technology landscape as you:

• Manage Applications: Develop, deploy, configure, maintain and support Hyland OnBase ECM (Electronic Content Management), Salesforce FSC (financial services cloud) CRM (Customer Relationship Management), Fiserv’s DNA core banking system, and various other systems within the organization.
• Support End Users: Troubleshoot system issues, streamline service delivery, and develop clear training and support documentation while maintaining strong, customer‑focused relationships with all stakeholders. This role also provides ongoing maintenance and application support through close collaboration with third‑party vendors, management, and key internal partners across the credit union to ensure reliable, efficient, and well‑supported systems.
• Build Enhancements & Efficiency: Analyze business problems to identify effective solutions, develop recommendations, and create business cases to support improvements. This includes coordinating, documenting, and executing user acceptance testing, along with tracking issues and reporting status updates. You will also identify opportunities to enhance the use of existing business applications and processes, integrating business process improvements with system enhancements to create holistic, efficient, and cost‑optimized workflows.
• Lead with Purpose: Inspire confidence and trust by embodying Prosperity Credit Union’s mission and values, positioning Technology as a trusted partner across the organization while promoting strategic innovation and operational excellence.
• Promote Collaboration & Innovation: Foster strong working relationships across departments, collaborating with internal stakeholders and external vendors to implement new technologies that enhance operational efficiency and member experience. Support a culture of continuous learning, adaptability, and proactive problem‑solving within the department.
• Support Regulatory Compliance: Ensure compliance with legislation, internal policies, and procedures, staying informed of emerging legislation, security protocols, and compliance standards. Ensure full adherence to requirements, including privacy regulations, cybersecurity frameworks, and operational risk guidelines.
• Champion a Customer‑Centric Environment: Lead efforts to improve both member and employee experience by executing strategies that foster satisfaction, engagement, and service excellence.

Qualifications

• Post‑secondary education in Information Technology, Computer Science, or a related discipline, or an equivalent combination of education and experience.
• Administration and development certifications in Hyland OnBase and/or Salesforce FSC would be an asset.
• Exceptional problem‑solving skills with a proactive approach to delivering exceptional service, minimizing downtime, and ensuring performance.
• Excellent communication skills with the ability to translate complex technical concepts into clear, actionable insights for stakeholders.
• A commitment to continuous learning and staying current with emerging technologies and industry best practices.

Perks and Benefits

• Comprehensive benefits package
• Generous paid vacation and sick days to support employee health and well‑being
• Collaborative work environment
• Generous matched pension plan
• Planned retirement for targeted management and specialist positions
• Paid days off for volunteering and professional development courses
• Professional development incentive program
• Preferred loan/deposit rates and service packages
• Relocation bonuses and reimbursement for eligible employees
• Staff and corporate events

Prosperity Credit Union is committed to inclusion, and we honour and celebrate everyone’s diverse experiences and perspectives. We commit to providing a barrier‑free recruitment process and work environment for all applicants. Please let us know if you need any accommodation so that you can bring your best self to the application process and beyond.

All candidates under consideration for employment must successfully undergo a criminal background check and credit assessment and obtain a fidelity bond to meet the qualifications for the position.

Job Types: Full‑time, Permanent

Pay: $71,200.00‑$89,000.00 per year

Benefits

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Mileage reimbursement
• On‑site parking
• Paid time off
• Tuition reimbursement
• Vision care

Application question(s)

• Are you willing to travel to provide coverage at other Prosperity service locations?

Work Location: In person

Application deadline: 2026-02-20