Application Support and Test Engineer

Serco; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology service provider in Ontario seeks an Application Support Specialist to assist with web-based applications. This role involves troubleshooting issues, writing manuals, and collaborating with partners. The ideal candidate will have a Bachelor's degree in IT or Computer Science and exceptional problem-solving skills. Experience with Jira and mobile debugging tools is advantageous. Join us to make a significant impact in a mission-critical environment.

Qualifications

• 1-2 years of experience with web-based applications preferred.
• Experience with mobile and web debugging tools.
• Bilingual (English / French) is a plus.

Responsibilities

• Triage incident tickets and collaborate with partners.
• Troubleshoot application, database, and system issues.
• Write manuals and design test cases.

Skills

Problem-solving skills

Analytical skills

Strong communication

Troubleshooting skills

Coordination skills

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Jira

Git

Power BI

Job description

Overview

Position Description

Purpose of the Job :

We are seeking a detail-oriented and proactive Application Support Specialist to assist the Technical Implementation Manager in supporting and maintaining web-based third-party applications. This role involves troubleshooting and resolving application-related issues in collaboration with technology partners ensuring seamless operations in a mission-critical business environment. Will also be involved in configuring and testing applications as well as supporting customers.

Responsibilities

• Triage incident tickets contact vendors create reports
• Troubleshoot application / database / system integration issues / system issues and provide a Root Cause Analysis (RCA) collaborating with partners and / or Open-Source communities. Ensure issues / requests are resolved in a timely manner and in accordance with standard operating procedures (SOPs).
• Write manuals for users to describe functionality installation and standard operating procedures.
• Design detailed test cases based on requirements and test plan.
• Setup and configure necessary test tools and environments for test execution.
• Create and maintain reports and dashboards in Power BI learning data visualization best practices.
• Participate in the continuous improvement of test processes and methodologies
• Test and report necessary fixes and application upgrades in collaboration with partners.
• Off-hour support may be required to avoid any service impact to the customer.
• Consult with users to identify current operating procedures and to clarify program objectives.
• Participate in team-based projects many of which may be matrix managed.
• Perform other technical duties as assigned.

Qualifications

• A bachelors degree in information technology / Computer Science or related disciplines e.g. Engineering
• Candidates with 1-2 years of experience are preferred.
• Exceptional skills / talent troubleshooting complex web-based application / system issues.
• Strong skills in Jira Agile tool source controls tool- Git.
• Hands-on Using Test Automation Tools or any ticketing system.
• Strong problem-solving and analytical skills coordination skills and interpersonal skills.
• Mobile and Web debugging and inspection tools i.e. Firebug Charles Proxy Fiddler etc.
• Mobile iOS and Android testing - emulation and device.
• Excellent verbal communications and writing skills.
• Familiarity and experience supporting the Government of Ontario IT Standards (GO-ITS) is a plus.
• Bilingual (English / French) is a plus.
• Implementing and / or supporting large and complex web-based applications using Open Source 3rd party COTS and relational database (Oracle and / or MS SQL) is a plus.
• Ability to work under limited supervision.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group North America Sercos 9000 employees strive to make an impact every day across 100 sites in the areas of Defense Citizen Services and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military numerous U.S. Federal civilian agencies the Intelligence Community the Canadian government state provincial and local governments and commercial clients. While your place may look a little different depending on your role we know you will find yours here. Wherever you work and whatever you do we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit : If you require an accommodation with the application process please email : or call the HR Service Desk at option 1. Please note due to EEOC / OFCCP compliance Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain / store the information provided as proof of identity. For more information on how Serco uses your information please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco please email .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.