Analyst III, Configuration Management

Moneris; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading payment solutions provider in Toronto is seeking a Configuration Management expert to manage and improve their Configuration Management database (CMDB) processes. This role requires a minimum of 5 years of experience and an ITIL certification. The successful candidate will design improvements, lead cross-functional teams, and ensure data integrity. The position is hybrid, offering flexibility and various benefits to support career growth and wellbeing.

Benefits

Performance-based bonuses

Flexible benefits

Retirement planning support

Growth & development opportunities

Holistic wellness support

Paid time off programs

Qualifications

• Minimum of 5 years of experience in Configuration Management.
• ITIL and/or other ITSM designation required.
• Experience with recognized service-mapping framework.

Responsibilities

• Lead the design and accuracy of the Configuration Management database (CMDB).
• Design and oversee improvements to CMDB processes.
• Lead Control Board meetings and maintain effective governance.

Skills

Proficient in TCP/IP networking

Proficient in server components

Proficient in storage components

Proficient in database components

Leading projects

Education

Bachelor's degree in information technology or similar

Job description

Location: You will be based in our Toronto office and will work in a Hybrid model.

Reporting Relationship: You will report to the Senior Manager, IT Service Management

Your Moneris Career - What you'll do

• Lead the efficient design, accuracy, quality and security of the configuration management database (CMDB); oversees the end-to-end sustainment process of configuration data within the CMDB
• Designs and oversee the implementation of improvements to existing configuration management processes and discovery schedules.
• Lead the Control Board (CCB) meetings with the CI Owners; publishes minutes and tracks action items. Additionally accountable for the developing and maintaining an effective Configuration Control Board (CCB) process to ensure effective governance and quality of the CMDB and supporting components.
• Design, develop and oversee service maps to define and document all IT services.
• Lead a number of cross-functional technical leads to define and develop service mapping definitions and required attributes to support all process dependencies. Oversee all service mapping data ensuring a high level of data integrity and accuracy.
• Accountable for all IT system onboarding processes ensuring completeness and accuracy of all system map and system mapping data in a timely manner.
• Lead the identification of problems as well as the design and delivery of identified improvements for CMDB proactively.
• Accountable for all audit and governance activities on the CMDB and coordinate audit findings and implementation of corrective actions.
• Regularly reviews and updates all CMDB audit and governance processes ensuring on-going accuracy, completeness and quality of data.
• Create materials and provide training and guidance across the Technology organization to facilitate knowledge sharing and adherence to Configuration Management processes.
• Responsible for developing on-going reporting to track and provide visibility into the CMDB. Oversee the CMDB dashboard reporting; delivers comprehensive ad-hoc reporting as required by multiple stakeholders to support critical dependencies.
• Continuously evaluates, modifies and creates KPI’s/KRI’s to monitor and report on the effective delivery of Configuration Management.
  

Your Moneris Career - What you bring

• Bachelor's degree or diploma in information technology, system administration, information systems management or similar disciplines
• Minimum of 5 years of experience within a Configuration Management role
  ITIL and/or other ITSM designation required
• Experience with a recognized process and/or service-mapping framework.
• Proficient in TCP/IP networking and network infrastructure components
• Proficient in server, storage, and database components
• Proficient in leading projects or project steps and communicating progress/approach with technical and non-technical peers/clients.

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA)
• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan
• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace
• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives
• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs
• Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.