Analyst, Business Line Controls

Manulife; Southwestern Ontario; Hybrid; CAD 68,000 - 115,000; Full time

Job summary

An international financial services provider is seeking an Analyst for Business Line Controls in Southwestern Ontario. In this hybrid role, you'll support the operational control framework for residential lending and retail products, and assist in compliance with internal policies and regulations. You'll document control activities, lead control testing, and promote operational resilience. The position requires a Bachelor's degree and 5+ years in operational controls or risk management, offering a salary between $68,775 - $114,625 CAD along with comprehensive benefits.

Benefits

Health insurance

Dental insurance

Mental health benefits

Generous paid time off

Retirement savings plans

Qualifications

• 5+ years of experience in operational controls, risk management, audit, or a related analytical role.

Responsibilities

• Lead execution and documentation of regulatory and operational control procedures.
• Complete Risk and Control Self-Assessments (RCSA) including data gathering, analysis, and reporting.
• Identify gaps in control testing activities.
• Collaborate with partners to align controls with regulatory requirements.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Organizational skills

Time management skills

Education

Bachelor’s degree in Business Administration, Finance, Accounting, or a related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

The Analyst, Business Line Controls supports the operational control framework within the Residential Lending (RESL), Retail Products or Specialized Lending business line. This role is responsible for assisting in the execution of control activities, identifying and reporting operational risks, and supporting compliance with internal policies and external regulations. As part of the Strategy, Governance and Controls team, the Analyst contributes to the effectiveness of Manulife Bank’s first line of defense by maintaining accurate documentation, performing control testing, and supporting continuous improvement initiatives.

Position Responsibilities:

• Lead the execution and documentation of regulatory and operational control procedures within the RESL Lending, Retail Products or Specialized Lending business line.
• Complete the Risk and Control Self-Assessments (RCSA), including data gathering, analysis, and reporting.
• Complete control testing activities and identify gaps or areas for improvement.
• Collaborate with business partners to ensure controls are embedded in day-to-day processes and aligned with regulatory requirements.
• Prepare summaries and reports on control effectiveness, findings, and remediation efforts for review by management.
• Stay current on regulatory changes and industry best practices to ensure controls remain effective and compliant.
• Provide support during internal and external audits, including gathering evidence and responding to inquiries.
• Support initiatives to strengthen first line risk management capabilities and promote operational resilience.

Required Qualifications:

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• 5+ years of experience in operational controls, risk management, audit, or a related analytical role.

Preferred Qualifications:

• Strong analytical and problem‑solving skills with attention to detail.
• Effective communication and interpersonal skills, with the ability to work collaboratively across teams.
• Proficiency in Microsoft Excel, Word, and PowerPoint; experience with risk management tools is an asset.
• Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$68,775.00 CAD - $114,625.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.