Afternoon Dispatch

The Erb Group; Mississauga; On-site; CAD 50,000 - 65,000; Full time

Job summary

A major transportation service provider in Peel Region, Mississauga is seeking a Dispatcher to coordinate freight movement and dispatch drivers. Responsibilities include scheduling, ensuring compliance with policies, and maintaining communication with drivers and customers. The ideal candidate has dispatch experience, excellent people skills, and knowledge of the Greater Toronto Area. Competitive benefits and opportunities for advancement are offered.

Benefits

Company paid health insurance plans

Long-term disability insurance

Profit-sharing opportunity

Career advancement opportunities

Qualifications

• Minimum of 2 years’ experience with Erb Transport or equivalent.
• Dispatch experience is highly preferred.
• Knowledge of paper flow, traffic functions, and customer base is required.

Responsibilities

• Coordinate and manage the movement of freight across terminals.
• Schedule and dispatch linehaul drivers for timely transportation.
• Communicate with customers regarding dispatch and delivery procedures.

Skills

Communication skills

Knowledge of Greater Toronto Area geography

People skills

Education

High school diploma or equivalent

Tools

AS400

Microsoft Office

Job description

Overview

The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes in the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA. The Erb Group has been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continues to be a safety industry leader.

Summary

The Dispatcher plays a key role in coordinating and managing the movement of freight across various terminal locations. This position is responsible for scheduling and dispatching linehaul drivers, ensuring timely, efficient, and safe transportation of goods. The Dispatcher will collaborate closely with drivers and other operations personnel to maintain optimal routes, ensure compliance with company policies, and provide exceptional customer service.

Responsibilities

• Understand and have full knowledge of Erb Transport computer dispatch system and its requirements. Ensure moves are up to date in the system. Have full knowledge of delivery service schedules and customer requirements.
• Delegate and prioritize pick-up of freight to ensure movement of freight to outer terminals can be done efficiently. Communicate with Operations Manager when required to ensure quality decisions.
• Dispatch drivers on delivery with knowledge of hours of service and company driver policy.
• Prepare list of trailers requested by city-local dispatch for the following day.
• Receive yard check to ensure accurate temperatures, trailer numbers, and settings match up with bills. Communicate with shop as to equipment needs and any required repairs.
• Be familiar with Erb Transport Dock Operations, O.S.D issues, and Driver Service Regulations. Act as a liaison between city dispatch and incoming drivers.
• Consult with dock personnel as to equipment and load requirements. Set priorities with incoming and outgoing loads.
• Communicate with other terminals and Central Dispatch regarding pickups, direct deliveries, driver availability, etc. Coordinate with Line haul arrival and departure of drivers.
• Assist in answering incoming calls after reception hours. Direct to appropriate personnel.
• Answer customer requests as they pertain to Dispatch and Delivery procedures. Provide continuous communication to move product quickly and economically.
• Receive incoming freight when required. Ensure paperwork is clear and accurate.
• Understand the stickering, data entry, load and go, and routing functions. Prepare delivery and road manifests as required.
• All other duties as required.

Qualifications

• Minimum of 2 years’ experience with Erb Transport or equivalent.
• Dispatch experience is highly preferred.
• Efficient with Erb computer system (AS400, Microsoft Office).
• Excellent people skills as dealing with customers, drivers, and dispatch team is essential.
• Knowledge of paper flow, traffic functions, and customer base is required.
• Knowledge of Greater Toronto Area (GTA) geography.

Working Conditions

• Overtime as required.
• May require flexibility in work shifts to provide vacation coverage as needed.

Benefits

• Company paid health insurance plans (health, prescription, dental and vision)
• Company paid group life insurance
• Long-term disability insurance
• Employee & Family Assistance Program (EFAP)
• Enjoy $1600 in massage therapy benefits
• TFSA and RRSP savings plans with company match contributions (available after 3 months)
• Profit-sharing opportunity
• Referral bonus program
• Safety shoe voucher
• Uniform and annual tool allowance for apprentice and mechanic technicians
• Corporate discounts with Josslin Insurance and Goodlife Fitness
• Educational assistance up to 50%, with specific training required by The Erb Group paid in full
• Career advancement opportunities
• Community and philanthropy opportunities
• Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

How to Apply

How To Make Your Next Cool Move – Apply online today!

Having trouble completing the application? Contact us 1-800-461-5299 or [e-mail]

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!

The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact [e-mail] or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.

We thank all those who apply. Only those selected for further consideration will be contacted.