Administrative Support IV - Scheduler

Alberta Health Services; St. Albert; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent health service provider is seeking an Administrative Support IV - Scheduler to provide essential scheduling support within their North Zone programs. This role involves managing staff shifts, ensuring effective communication, and maintaining detailed records. Ideal candidates will possess strong attention to detail and scheduling experience, along with excellent customer service skills. AHS offers a dynamic and challenging work environment, where you can make a direct impact on patient care.

Qualifications

• Minimum 1 year customer service experience.
• Minimum 1 year scheduling experience.
• Ability to participate and complete the 6-week training course.

Responsibilities

• Provide vital support to multiple programs within the North Zone.
• Fill pre-booked and immediate shifts due to staff absence.
• Enter data for payroll and provide scheduling reports.

Skills

Attention to detail

Interpersonal communication skills

Customer service

Scheduling experience

Education

Some post-secondary education

Tools

AHS scheduling software (Kronos)

Scheduling System Application

Job description

Your Opportunity

You’re flexible, detail-oriented, tech-savvy and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV - Scheduler, you will provide vital support to multiple programs within the North Zone. The Scheduler will use a Scheduling System Application and work within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short timelines. Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with AHS policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients and help with training and orientation of new staff. As the successful Scheduler your key responsibilities will include filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailed records and compiling/providing statistical information. Your people skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset. Schedulers will be assigned to support North Zone. Staff work at the Staffing Service Centre between 0515 to midnight with set rotations within those hours. In this role, you will make a difference as you ensure we have the people in place to provide essential patient care.

Description

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Provincial Scheduling Shared Services
• Primary Location: Sturgeon Community Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 12-JAN-2026
• Employee Class: Regular Full Time
• Date Available: 02-FEB-2026
• Hours per Shift: 9
• Length of Shift in weeks: 12
• Shifts per cycle: 52
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

Required Qualifications

Some post‑secondary education.

Additional Required Qualifications

Minimum 1 year customer service experience. Minimum 1 year scheduling experience. Ability to participate and complete the 6‑week training course.

Preferred Qualifications

Current experience working in an AHS centralized Staffing Service Center and with a Scheduling System Application. Timekeeping/payroll experience. Call center experience. Experience working in a unionized, health care and/or 24/7 environment. Experience with AHS scheduling software (Kronos, Scheduling System Application, Automated Callout Solution).