Administrative Support III

Alberta Health Services; Wainwright; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare organization in Wainwright seeks an Administrative Support III to provide essential support within registration and patient information. The candidate will be responsible for obtaining and inputting accurate demographic and financial information while ensuring a high level of customer service. Qualified individuals will have strong communication skills and the ability to thrive in a dynamic environment. The position requires a high school diploma and a Medical Terminology certificate. Salary ranges from $23.53 to $28.60 per hour.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Terminology – certificate required.
• Accurate typing speed of 40 wpm.
• Strong computer skills required.
• Demonstrated proficiency in English, both written and oral.

Responsibilities

• Obtain and record accurate demographic and financial information.
• Verify patient eligibility as it relates to healthcare coverage.
• Prepare identification labels and wristbands for patients.
• Comply with information privacy and security policies.

Skills

Customer service skills

Effective communication

Typing speed of 40 wpm

Strong computer skills

Education

Completion of Grade 12 or equivalent

Medical Terminology certificate

Job description

Your Opportunity

At AHS, our mission is to provide a patient‑focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision of the Supervisor, Registration, Switchboard & Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic & financial information on the appropriate information system for patients presenting at various entry points of the health system. Essential functions of the position: obtains and records accurate demographic and financial information on patients by interviewing patients, family members and/or care providers; consistently applies Positive Patient Identification during the registration/pre‑registration process to ensure accurate record linkage, support safe delivery of patient care and reduce identity theft; verifies patient eligibility as it relates to healthcare coverage; reviews Financial Agreement Forms & ensures that forms are completed appropriately; prepares identification labels and wristbands and verifies patient’s name and date of birth when applying wristband to patient; consistently applies best practice as outlined in the Provincial Registration Standards & Practices Manual; complies at all times with APL / AHS’s Information Privacy & Information Security policies; performs activities which directly support the security, maintenance and integrity of the patient record; performs other related duties as assigned by the Supervisor. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Position Details

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration
• Primary Location: Wainwright Health Centre
• Location Details: As Per Location
• Multi‑Site: Not Applicable
• FTE: 0.50
• Posting End Date: 29‑DEC‑2025
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 08‑JAN‑2026
• Temporary End Date: 31‑JAN‑2027
• Hours per Shift: 5.5‑7.75
• Length of Shift in weeks: 8
• Shifts per cycle: 26
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $23.53
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

Required Qualifications

• Completion of Grade 12 or equivalent.
• Medical Terminology – certificate required and testing done prior to interview.
• Accurate typing speed of 40 wpm required and testing done prior to interview.
• Strong computer skills required.
• Demonstrated proficiency in the English language, both written and oral required.
• Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with.
• Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization.
• Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines.
• Ability to work independently with minimal supervision.
• Able to work all shifts as operationally required.

Preferred Qualifications

• Post‑secondary education applicable to position – MOA/Unit Clerk/Admitting Clerk with no less than one year experience is preferred.
• Experience in a healthcare or medical office setting is preferred.
• Experience practicing N‑O‑D: tells the patient his/her name, explains his/her occupation and what he/she will be assisting the patient with.