Account Manager - Contract Sales

Schindler Group; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading infrastructure company is seeking an Account Manager - Contract Sales in Vancouver, BC. This role focuses on managing existing accounts and developing new business opportunities while maintaining strong customer relationships. Candidates should possess experience in customer service or sales, along with strong communication skills. The position offers competitive salary, bonuses, and extensive health benefits, with the opportunity to contribute to innovative projects that improve urban life.

Benefits

Competitive Salary

Bonus Incentive Program

Professional Development Opportunities

Health, Dental & Vision Plans

Paid Time Off Plans

Tuition Reimbursement Program

Group RRSP with Company Match

Qualifications

• Experience in customer service, sales, or account management.
• Record of developing new business opportunities.
• Self-starter with strong business skills.

Responsibilities

• Manage existing accounts and develop new ones in the BC region.
• Build relationships as primary contact for service needs.
• Renew contracts and grow service portfolio.

Skills

Customer service

Sales

Account management

Strong communication skills

Business acumen

Learning interest in industry

Tools

SAP

CRM systems

Job description

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

Account Manager - Contract Sales

Your main responsibilities

The Account Manager - Contract Sales role is responsible for managing a variety of existing accounts and developing new ones within the BC region. You will be tasked with securing profitability recoveries and growth in portfolio. This includes maintaining and building a strong relationship with existing and potential new clients and, to help achieve this, you will need to work closely with our operational teams. You will have personal targets to manage and ensure they are achieved. We are looking for a dynamic individual who brings with them market knowledge and the tenacity to develop existing accounts, proactive account management and also be able to secure new business opportunities. You will also be responsible for the growth of our Digital Services.

Main Responsibilities:

• Build strong, long‑term relationships with customers, acting as their primary contact for service needs and contract discussions.
• Understand each customer’s site, operations, and priorities to tailor maintenance and service solutions that improve safety, uptime, and building performance.
• Proactively protect and grow the service portfolio by renewing contracts, extending terms, and identifying opportunities for additional services.
• Convert new installations and expiring warranties into ongoing maintenance agreements by clearly communicating service value and lifecycle benefits.
• Promote and upsell digital and value‑added services (remote monitoring, inspections, upgrades) that enhance reliability and customer peace of mind.
• Conduct regular customer visits, reviews, and presentations to discuss performance, address concerns, and identify improvement opportunities.
• Respond promptly to customer enquiries and collaborate with service operations and field technicians to resolve issues and ensure a positive customer experience.
• Work closely with internal teams to prepare service proposals, quotations, and tenders that align with customer needs and company guidelines.
• Maintain accurate records in CRM and reporting tools, keeping account status, activities, and opportunities up to date.
• Monitor contract performance, cancellations, and feedback, and take action to retain customers and improve satisfaction.
• Represent the company’s values and safety culture in all customer interactions, promoting trust and long‑term partnership.

What you bring

• Customer service, sales, or account management experience
• Interest in learning about the industry (experience is a bonus, but not required)
• Demonstrated record of identifying new business and developing pipeline
• Ability to develop a strong long‑term sales pipeline
• A self‑starter with strong business acumen
• Strong communication skills – both written and verbal
• Experience working with SAP and CRMs would be advantageous
• Driver's licence and willingness to travel

What’s in it for you?

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.

By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third‑party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.