Account Manager (Client Success & Growth)

YuJa Inc.; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading SaaS provider in Canada is looking for an Account Manager focused on client success and growth. In this office-based role, you will drive post-sales success and customer retention through strategic upselling and training initiatives. The ideal candidate has 1-3 years in client support and strong sales skills. This position offers a competitive salary starting at $50,000 plus performance-based incentives and comprehensive benefits.

Benefits

Health, vision, and dental benefits

Gym subsidies

Flexible work hours

Paid sick days

Fun team activities and celebrations

Employee recognition programs

Continuous learning opportunities

Qualifications

• 1-3 years of experience in client/customer support.
• Strong sales skills for identifying opportunities.
• Proactive problem-solver with exceptional communication skills.
• Ability to leverage technology for client engagement.
• Strong emotional intelligence and organizational skills.

Responsibilities

• Build strong relationships with enterprise clients through tailored training.
• Lead negotiations for contract renewals and efficiently manage changes.
• Upsell product enhancements to increase client engagement.
• Provide strong training and support to ensure client success.
• Monitor accounts to identify trends and opportunities.

Skills

Client relationship management

Sales skills

Problem-solving

Communication skills

Time management

Job description

Overview

YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, customer retention, and revenue growth through strategic upselling and renewals. You\'ll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.

Salary : The compensation details are provided in the original document.

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences.

About the Role

• Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
• Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
• Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
• Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
• Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
• Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
• Resolve technical issues effectively for all products, ensuring seamless client experience.
• Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.

About You

• Bring 1-3 years of experience in client / customer support, with a focus on building and maintaining professional relationships.
• Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements / upgrades.
• A proactive problem-solver with exceptional written and verbal communication skills.
• Confident in engaging with senior-level professionals and managing their needs.
• Ability to leverage technology to enhance client engagement and support.
• Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
• Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
• Competitive, ambitious, and eager to grow in a fast-paced environment.
• Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
• Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.

Benefits

Why you\'ll love working here

YuJa is a multiple-time honoree on Forbes list of Best Start-Up Employers in America. We offer a competitive compensation package that includes a base salary starting at $50,000 / year + performance-based incentives, and comprehensive benefits and engagement opportunities.

• Comprehensive Benefits :
• Health, vision, and dental benefits, 100% employer-paid
• Additional benefits include RRSP, gym subsidies, and more
• Work-life balance including flexible work hours
• Paid sick days
• Team Engagement :
• Fun activities and celebrations, including Canada Day Trip, Saint Patrick\'s Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
• Office perks including company-provided snacks, drinks and events
• Employee recognition programs, such as gift cards and Employee of the Week rewards
• Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
• Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This job is exclusively directed towards candidates already in Canada. You may apply directly online via this site by submitting your resume. If any questions, please send an email to YuJa. YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.