Account Manager - Canada Remote

EventMobi GmbH; Vancouver; Remote; CAD 75,000 - 105,000; Full time

Job summary

A remote-first technology company is seeking a Sales Account Manager to enhance customer engagement and retention. You will manage relationships with 150+ clients, provide product demos, and drive account growth. Candidates should have 3-4 years of B2B Sales experience and strong communication skills. The role offers a remote work environment with competitive compensation and benefits including stock options.

Benefits

Base salary up to 75k CAD

OTE up to 105K CAD

3 weeks vacation

Health benefits

Remote work tools

Qualifications

• 3-4 years experience in B2B Sales.
• Prior outbound or prospecting experience is a plus.
• Track record of exceeding targets.

Responsibilities

• Manage existing customer business to drive retention and growth.
• Build relationships with 150+ accounts.
• Prospect for growth opportunities in client base.

Skills

B2B Sales experience

Listening skills

CRM proficiency

Communication skills

Adaptability

Education

Bachelor's degree or equivalent

Tools

HubSpot

Salesforce

Job description

EventMobi is a remote-first company and this is a fully remote position. You may reside anywhere in Canada provided you are able to accommodate EST working hours.

Overview

Are you ready to take your Sales career to the next level? Do bigger deals, negotiate more strategic contracts? As an integral part of an all-star Sales team in North America, the AM is the primary owner of our existing client business.

Working closely with the Event Success team (Customer Success), you will be responsible for proactively engaging with each of your assigned customers every month - regularly providing product demos, educating them on new services, gathering feedback and ensuring their overall event success in order to drive account growth and retention YoY.

Your mission? Land and expand. Find ways to grow our footprint by being the trusted advisor to hundreds of our top customers.

Responsibilities

• Manage a pipeline of existing customer business to drive customer retention and growth and achieve Net Revenue Retention and Account Retention Targets
• Build long-term relationships with 150+ accounts by conducting regular account-level debriefs, product demos and check-in calls
• Prospect for growth opportunities within your existing client base through referral and other networking initiatives
• Follow the AM Daily Dashboard workflow provided in the CRM to ensure prioritized regularly scheduled touchpoints with your accounts
• Maintain a clean and up to date pipeline forecast to be reviewed weekly with your manager
• Effectively communicate and collaborate with the Customer Success and Support teams to ensure client satisfaction
• Actively participate and contribute to team meetings, Slack discussions and 1:1s
• Leverage a mix of communication methods (phone, meetings, in mails, emails) to proactively engage and grow your accounts

Qualifications

• 3-4 years experience in B2B Sales
• Prior outbound or prospecting experience is a plus
• A track record of achieving and or exceeding targets through upsell and growth
• Unbeatable listening skills. It is one thing to talk, it is another to listen. You will need to hone in on what the customer is truly asking for, and be able to reflect back
• Extensively worked within CRM such as HubSpot or Salesforce
• Obtained a Bachelor\'s degree or equivalent

You are

• An outstanding communicator. You will be connecting with customers and EM team members constantly. You will need to be well-spoken and meticulous in all communications.
• Adaptable to change - you see ambiguity as an opportunity to grow, ask questions or innovate
• Organized and proactive - you follow through on time and with a high degree of professionalism
• Solution-oriented - you see challenges as opportunities to delight your customer and to rise above

What you will get from EventMobi

• Compensation: Base salary up to 75k CAD, depending on experience, OTE up to 105K CAD plus stock options and benefits
• Time Off: 3 weeks vacation plus 1 week Sick Days plus 3 summer days plus your birthday is a holiday
• Benefits: Dental, Health, Life, Mental Health Consultations (GreenShields+)
• Tools: Top of the line hardware and the best collaboration software for remote work so you can be as productive as possible while working from home
• The Best Coworkers Ever: If you ask anyone that has worked at EventMobi, they will tell you that their fellow Mobiers are the best part of their experience

Remote workspace requirements

• You have a safe, comfortable, and ergonomic workspace and working environment, a private and quiet workspace is a vital requirement for doing your best work
• You have a reliable internet connection capable of participating in video calls, with at least 30 Mbps download speed

About EventMobi

We are focused on building the most comprehensive event management platform to help conference organizers create engaging event experiences. We believe live events bring people together and enable positive change. Over 30,000+ events in 70+ countries from major brands such as Porche and Shoppers Drug Mart, to non-profits such as American Psychiatric Nurses Association and Canadian Real Estate Association have trusted EventMobi\'s suite of software technology to manage their events and engage their attendees.

If you are interested in seeing EventMobi in action, check out some of the videos below:

• The Experience Manager Platform
• The EventMobi Mobile Event App
• The Product Tour
• Top brands and organizations from around the world have used EventMobi’s event app technology to create incredible event experiences hear directly from our customers

EventMobi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment. Accommodations are available upon request for candidates taking part in all aspects of the selection process.