Account Manager

Vistar Media; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global ad tech company in Toronto is seeking a Client Success Manager to manage demand clients across advertising campaigns. The ideal candidate has 3-5 years of experience in client success in the media industry and strong skills in programmatic advertising. This role offers a positive work culture, comprehensive health benefits, and opportunities for professional growth.

Benefits

Comprehensive health benefits

RRSP contribution + matching

Company-wide entertainment budgets

Qualifications

• 3-5 years experience in a client success role within the media or advertising industry.
• Experience with the programmatic ecosystem, RTB, DSPs, SSPs, DMPs.
• Understanding of ad tech, media buying, planning, and analytics.

Responsibilities

• Manage demand clients across managed and self-service buys.
• Respond to RFPs and create comprehensive media plans.
• Partner with Sales to manage client relationships and satisfaction.

Skills

Client relationship management

Programmatic advertising

Communication skills

Problem-solving skills

Education

Bachelor’s degree

Tools

DCM

Salesforce

Sizmek

Job description

Overview

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight.

From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.

About the role

We\'re adding to our Client Success team, and are searching for experienced candidates who are looking to work with top-tier clients in a growing market. A successful candidate for this role has built collaborative client relationships; understands the digital advertising landscape; is fluent in programmatic advertising and the RTB landscape; excels in fast-paced startup environments; and has strong communication and problem-solving skills. You will report to the Director of Client Success and work closely with the Sales, Supply, Analytics, and Product teams to ensure client success across both managed and self-service advertising campaigns.

What you\'ll do

• Manage Vistar’s demand clients across managed and self-service buys.
• Understand the Vistar Media platform, its core product offerings, and the ability to communicate how it can meet client objectives.
• Respond to RFPs and create comprehensive media plans for existing and potential clients.
• Partner with Sales to manage client relationships and client satisfaction, including determining client goals, deliverables, asset management, and delivery to achieve campaign success.
• Grow client platform usage and improve results through training and onboarding self-service clients.
• Communicate directly with agencies, brands, DSPs, internal teams and external vendors as necessary.
• Upsell and renew existing clients with innovative ideas that focus on retention and growing business.
• Collaborate with cross-functional teams to troubleshoot technical issues and enhance product capabilities to improve and streamline user experience.

What experience we\'re looking for

• Bachelor’s degree
• 3-5 years experience working in client success role within the media or advertising industry.
• Experience with the programmatic ecosystem, RTB, DSPs, SSPs, DMPs.
• Understanding of ad tech, media buying, planning, ad operations, trafficking, and analytics.
• Proficiency working in ad platforms, ad verification, and with measurement partners such as DCM, Sizmek, Salesforce, IAS, DoubleVerify, MOAT, Nielsen, Millward Brown, ResearchNow, etc.

Who you are

• Positive attitude and passion about your work
• Passionate about building client relationships
• Excellent time management skills and ability to multi-task across multiple projects and stakeholders
• Thrive in fast-paced environments

What we offer

• A positive work culture and a dynamic team environment
• Comprehensive health benefits
• RRSP contribution + matching
• An approachable and accessible C-Suite
• Life Insurance, Short term & Long term disability
• Company-wide and team-specific entertainment budgets for both in-person and virtual team building
• Other voluntary plans

Recruiting fraud is a serious issue facing jobseekers. Please be aware that Vistar Media would never require personal information (such as bank account information) during the interview process. If an employee from Vistar Media reaches out to you, that communication will come from a vistarmedia.com email address. During a typical interview process, you will have several phone, video, and/or in-person interviews with multiple Vistar Media employees before a hiring decision is made. We do not require payment from applicants for training or other costs incurred, nor do we offer compensation before hiring.

If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.