Account Executive, Membership Services - Abbotsford Canucks

Canucks Sports & Entertainment (CSE); Abbotsford; On-site; CAD 45,000 - 65,000; Full time

Job summary

A prominent sports organization in Abbotsford seeks an Account Executive for Membership Services. The role involves managing ticket member accounts, promoting sales, and ensuring superior customer service. Strong communication and customer service skills, along with a post-secondary education, are required. Flexible working hours, including evenings and weekends, are expected. Join a diverse team committed to excellent client experiences.

Qualifications

• Strong customer service experience is preferred.
• Able to multi-task in a fast-paced environment.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Manage assigned accounts and develop strong relationships.
• Promote, renew, and sell ticket products and services.
• Provide ongoing feedback to enhance customer service.
• Perform administrative support for the team.

Skills

Excellent communication skills

Customer service orientation

Time-management

Sales skills

Attention to detail

Education

Post-secondary education in a related field

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Overview

Position: Account Executive, Membership Services

Department: Membership Services

Reports to: Manager, Membership Services

Responsibilities

• Manage assigned accounts and develop strong professional relationships with Canucks ticket members to meet standards of excellence and guarantee renewals; communicate regularly via email and phone
• Answer the GOAL line and respond to ticket inquiries and/or general inquiries and service accordingly; returns calls in a timely manner in resolution to issues
• Manage client requests, expectations and assist with any game day requirements related to these requests
• Promote, renew, and sell ticket products and services such as season tickets, half season tickets, ice packs, groups, single game tickets, and other promotional offers
• Follow up with outstanding accounts and declined payments in a timely manner
• Execute ticket member retention programs; continue to extend superior customer service and raise service levels on an on-going basis
• Follow up with our clients on post event related issues (i.e. lost and found, incidents, or requests)
• Contact assigned accounts throughout the season to gain ticket member profiles for future service initiatives
• Execute seat relocation, seat selection, and upgrade/exchange programs
• Participate in various season ticket member events and execute on fulfilling ticket member benefits throughout the season
• Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date
• Perform game night duties including Season Ticket member of the Game, game night ticketing issues, and survey in-game experience
• Perform market and customer service research to determine “best practices”
• Communicate and carry out service policies and procedures to ticket members in the most professional manner
• Conduct high amount of service and sales calls on a daily basis
• Provide on-going feedback and recommendations to enhance front line customer service plan, revenue generation and product development
• Perform administrative support for team, as necessary
• Provide support during special events and promotions, as required

Required Experience And Qualifications

• Post-secondary education in a related field with customer service experience is strongly preferred
• Excellent written and verbal communication and interpersonal skills
• The ability and desire to provide an outstanding level of customer service for client experience and retention
• Effective time-management skills and ability to multi-task in a dynamic, fast paced environment
• A passion for maximizing clients’ revenue potential by identifying cross-selling, corporate, and group sales opportunities
• Superior attention to detail and strong organizational and administrative skills
• Ability to reason and problem solve. Define problems, collect data, establish facts, draw valid conclusions and make independent decisions
• Self-motivated, positive, team-oriented and engaging attitude
• Extensive computer knowledge, including MS Office (Word, Excel, PowerPoint)
• Ability and willingness to work flexible hours, including evenings and weekends

Vancouver, and its neighbouring city Abbotsford, are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.