Account Director

Dexterra; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading facilities management company in Ontario is seeking a dynamic Account Director to oversee a large government account. The role focuses on revenue growth, client relationship management, and operational excellence across service lines. Candidates must have 2+ years of operational experience, with a strong hospitality background, and be fluent in both French and English. The position offers career advancement opportunities and the chance to be part of a growing company committed to diversity and inclusion.

Benefits

Employee Referral Program

Career advancement opportunities

Diversity and inclusion commitment

Qualifications

• Minimum 2+ years of operational experience in Integrated Facilities Management.
• Experience managing large on-site teams; multi-site experience is an asset.
• Flexibility to work extended hours during peak operational periods.

Responsibilities

• Lead revenue growth and ensure profitability for the assigned confidential account.
• Act as the primary client contact, ensuring exceptional service delivery.
• Oversee daily operations across two service lines: Housekeeping and Maintenance.

Skills

Strong leadership presence

Exceptional interpersonal skills

Results-oriented

Strong organizational skills

Fluent in French

English proficiency

Job description

Overview

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX: DXT). We have a far-reaching presence across North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. Work That Matters, People Who Care.

Job Description

We are seeking an experienced Account Director to oversee a large, complex government account. This is a highly client-facing role requiring strong leadership, hospitality-focused service delivery, and financial accountability.

Key Responsibilities

• Lead revenue growth and ensure profitability for the assigned confidential account
• Act as the primary client contact, ensuring exceptional service delivery and relationship management
• Oversee daily operations across two service lines: Housekeeping and Maintenance/Handyman Services
• Lead, mentor, and support on-site Managers and their teams
• Manage staffing levels and workforce planning in alignment with seasonal demands
• Oversee resource planning, scheduling, and operational execution
• Maintain high standards of service quality with a strong hospitality mindset
• Drive client satisfaction, issue resolution, and long-term account retention
• Oversee financial responsibilities including:
  • Month-end financial processes
  • Budget management and forecasting
  • Understanding and oversight of staffing and payroll budgets
• Ensure compliance with safety, quality assurance, and government contract requirements
• Support recruitment, onboarding, and training initiatives
• Identify opportunities for operational improvement and account growth

Competencies for Success

• Strong leadership presence with the ability to influence and inspire
• Results-oriented with a focus on operational excellence
• High level of accountability for performance and outcomes
• Exceptional interpersonal, communication, and client management skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Data-driven and comfortable using technology to support decision-making
• Collaborative and inclusive leadership style

Qualifications

• Minimum 2+ years of operational experience in Integrated Facilities Management
• Experience managing large on-site teams; multi-site experience is an asset
• Strong hospitality or service-driven background
• French (Francophone) required, English required
• Understanding of technical and operational service delivery
• Flexibility to work extended hours during peak operational periods, including occasional weekends
• Ability to travel overnight when required
• Must pass a Federal Criminal Background Check
• Must have a clean driver’s abstract

Additional Information

• Be part of an industry that's more important than ever!
• Employee Referral Program!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.