Access Services Assistant - Library Patron Support

Ontario University Athletics; Guelph; On-site; CAD 45,000 - 55,000; Full time

Job summary

A prominent university library is seeking an Access Services Assistant to provide proactive patron services and assistance with library resources. The role involves collaboration within a team, training student staff, and facilitating interlibrary loan services. Candidates should possess a Library Technician Diploma or equivalent experience, excellent communication skills, and a commitment to customer service. This position requires working in a fast-paced environment and engaging with a diverse academic community in Guelph, Ontario.

Qualifications

• 6 months relevant library work experience or equivalent education.
• Education in library user services or interlibrary loan considered an asset.
• Strong understanding of the academic environment and library user services.

Responsibilities

• Provide timely patron services in a fast-paced frontline service environment.
• Assist patrons with library resources including technology and access issues.
• Collaborate with team members and train student library assistants.

Skills

Outstanding customer service ethic

Excellent verbal and written communication skills

Strong self‑motivation

Ability to work independently and in teams

Advanced digital fluency

Strong information organization skills

Demonstrated problem‑solving ability

Education

Library Technician Diploma (2 years)

Bachelor's degree

Tools

Alma LSP

Job description

A prominent university library is seeking an Access Services Assistant to provide proactive patron services and assistance with library resources. The role involves collaboration within a team, training student staff, and facilitating interlibrary loan services. Candidates should possess a Library Technician Diploma or equivalent experience, excellent communication skills, and a commitment to customer service. This position requires working in a fast-paced environment and engaging with a diverse academic community in Guelph, Ontario.