Abercrombie & Fitch - Key Lead, Yorkdale

ABERCROMBIE AND FITCH; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading global retailer in Toronto is seeking a Key Lead to ensure customers receive a quality in-store experience. This role involves acting as a Floor Supervisor, providing guidance to staff, and driving store performance through customer service excellence. Candidates should have retail experience and strong leadership abilities.

Qualifications

• Experience in retail or customer service.
• Ability to lead and motivate a team.
• Strong communication skills.

Responsibilities

• Ensure quality in-store customer experience.
• Act as the Floor Supervisor.
• Drive store performance through customer experience.

Job description

Overview

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, with over 750 stores across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first.

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.