9-1-1 POLICE DISPATCHER TRAINEE

Treasury Board of Canada Secretariat; New Brunswick; On-site; CAD 65,000 - 88,000; Full time

Job summary

A national law enforcement agency is seeking 9-1-1 Police Dispatcher Trainees in Fredericton, New Brunswick. The position involves providing critical emergency communication services, tracking resources, and responding to public inquiries. Candidates must have a secondary school diploma and complete a training program. Fluency in both English and French is required. This role offers a salary range of $65,714 to $87,946 based on qualifications.

Qualifications

• Must successfully complete the Telecommunications Operator Training Program.
• Bilingual - Imperative (BBC / BBC) required.

Responsibilities

• Provide emergency and non-emergency communication services.
• Dispatch, monitor status, and track resources.
• Respond to public requests for police assistance.

Skills

Effective communication

Ability to recall details

Prioritization

Typing (40 w.p.m. with <5% error)

Education

Secondary school diploma or equivalent

Job description

Overview

9-1-1 POLICE DISPATCHER TRAINEE

Reference number : RCM25J-020449-000125

Selection process number : 25-RCM-EA-X-J-FRED-OCC-136159 Royal Canadian Mounted Police

Fredericton (New Brunswick)

PO-TCO-01- LES-TO-01, PO-TCO-02- LES-TO-02

Salary: $65,714 to $87,946 (PO-TCO-01 : $65,714 to $79,953 / PO-TCO-02 : $72,282 to $87,946)

Closing date : 9 January 2026 - 23:59, Pacific Time

Who can apply : Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The PO-TCO-01 Trainees who successfully complete the training program

• will be placed in a pool of qualified PO-TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the PO-TCO-02 group and level.
• The Training Program is comprised of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching. The duration of the training program varies according to the location of the position.

For a candidate to be appointed directly to PO-TCO-02 position, he must have obtained a pass mark for each of the essential qualities in addition to the "safety concern" competency and successful completion of an Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP) or Successful challenge

• of the RCMP National Telecommunications Operator Training Program credits, in accordance with RCMP National Telecommunications Operator training policy.
• The term "successful challenge" means applicants from other police agencies (not police officers) who have experience call-taking and / or dispatching and who have completed a training program, can take the exam without attending the in-class training in order to demonstrate proficiency in the RCMP National Telecommunications Training Program objectives. Applicants who successfully challenge will be required to successfully complete the Field Coaching program.

Duties

Telecommunications Operators provide emergency and non-emergency communication services to the public, law enforcement, emergency services (fire and ambulance), and other departments and agencies, within an assigned jurisdiction, in support of the public and officers' safety.

As such, a Telecommunications Operator's key duties include :

• Responding to emergency and routine calls for service, down streaming / transferring calls to the appropriate agency, retrieving, analyzing, and recording accurate and timely information using computer-aided dispatch systems, record management systems or various police and non-police database systems.
• Dispatching, monitoring status, and keeping track of on-duty units / officers and resources.
• Providing video surveillance monitoring of federal, provincial, territorial and municipal properties / sites, and operating / monitoring recording and silent alarm panels.

Work environment

You don’t have to wear a uniform to make a difference!

Telecommunications Operators (9-1-1 Police Dispatcher) provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance.

Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.

Telecommunications Operators work in Communications Centers that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.

What does the work involve?

• Monitoring of police resources and systems with computer aided dispatch and monitoring systems
• Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
• Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
• Shift Work
• The 9-1-1 Police Dispatch Centers operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays).

Intent of the process

The RCMP is seeking highly qualified and motivated candidates, who do not shy away from a challenge, to staff Telecommunications Operators positions at the J Division's Operational Communications Centre.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled : Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma, or employer-approved alternatives (See NOTE)

NOTE : The employer approved alternatives to a secondary school diploma are :

• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable
• combination of education, training and / or experience.

OCCUPATIONAL TRAINING - PO-TCO-02

Successful completion of an Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP) or

Successful challenge of the RCMP National Telecommunications Operator Training Program credits, in accordance with RCMP National Telecommunications Operator training policy

• The term “successful challenge” means applicants from other police agencies (not police officers) who have experience call-taking and / or dispatching and who have completed a training program, can take the exam without attending the in-class training in order to demonstrate proficiency in the RCMP National Telecommunications Training Program objectives. Applicants who successfully challenge will be required to successfully complete the Field Coaching program.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative(BBC / BBC)

COMPETENCIES :

• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Teamwork
• Concern for Safety (only for PO-TCO-02)

ABILITY TO :

• Effectively communicate – oral and written
• Recall details such as addresses, phone numbers and licence plates while performing other tasks
• Prioritize
• Read Maps
• Type 40 w.p.m. with less than 5% error rate
• Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.

NOTE : The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS :

• Call-taking or dispatching in a police agency
• Experience providing advice or services to the public
• Experience working in an environment that requires multitasking

OPERATIONAL REQUIREMEMTS :

• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs
• Participation in classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.

Conditions of employment

Reliability Status security clearance - of the RCMP.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and / or drug use.

• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide (OHEG), and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.