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Dental Call Center Agent / Scheduler
Job summary
A healthcare support company is seeking a skilled Dental Call Center Agent. This remote role involves handling patient calls, coordinating appointments, and ensuring efficient communication within the team. Ideal candidates must be fluent in English and have experience in customer service. Join us and be part of a supportive team dedicated to excellent patient care.
Qualifications
- Fluent in English, with excellent verbal and written communication skills.
- Experienced in phone support and customer service.
- Reliable and able to work standard office hours in EST or MST.
Responsibilities
- Manage incoming and outgoing calls with professionalism and empathy.
- Fill schedule gaps and coordinate patient appointments efficiently.
- Ensure accurate and timely processing of insurance details.
- Handle post-payment tasks with precision.
- Submit client information and maintain organized records.
Skills
Tools
Call Center Agent / Scheduler
Location: Remote (Available to work EST or MST hours)
Type: Full-time
We are seeking a highly proficient Call Center Agent with advanced English skills to join our team. This role focuses on delivering exceptional phone support, ensuring smooth scheduling, and effectively communicating with both patients and internal teams. If you're reliable, organized, and eager to contribute to a dynamic environment, we want to hear from you!
- Handle Patient Calls: Manage incoming and outgoing calls with professionalism and empathy.
- Appointment Scheduling: Fill schedule gaps and coordinate patient appointments efficiently.
- Insurance Verification: Ensure accurate and timely processing of insurance details.
- Process Payments: Handle post-payment tasks with precision.
- Data Management: Submit client information and maintain organized records in Dentrix and CRM systems.
- Collaborate with the Team: Communicate effectively with the office and internal team to maintain seamless operations.
- Fluent in English, with excellent verbal and written communication skills.
- Experienced in phone support and customer service.
- Reliable and able to work standard office hours in EST or MST time zones.
- Organized with strong attention to detail.
- Proficient in Dentrix and familiar with CRM tools (preferred).
- Tech-savvy, with basic computer skills and a proactive approach to problem-solving.
Be part of a supportive and professional team dedicated to delivering outstanding patient care. This is a remote role, allowing you to work from anywhere in the world while contributing to a fast-paced, rewarding environment.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.