Jobs in Florianopolis, Brazil

FBS is a global trading and investment platform focused on users. The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and interests.

Our team consists of more than 450 professionals from 15 countries. FBS has established its main regional presence in South-East Asia, Europe, South America, Africa, and Australia.

1. Provide prompt and effective assistance in chats and tickets, responding to customer inquiries based on the knowledge base and training materials.
2. Maintain KPI levels in accordance with department standards.
3. Stay informed about company policies, announcements, and updates to ensure effective communication with customers.
4. Adhere to assigned working hours and demonstrate punctuality in scheduled shifts.
5. Identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead.
6. Escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution.

• You speak English, Spanish, and Portuguese fluently.
• You have excellent communication skills and quick and efficient problem-solving abilities.
• You possess excellent customer service skills: empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
• You are ready to work a schedule from Monday to Friday (3 PM to 11 PM GMT+3), with Saturday and Sunday as days off.

• Work experience in customer support.
• Experience with Jira and Confluence.

• Expertise development: work with top professionals, opportunities for networking, experience exchange, and training at the company's expense.
• Impact and autonomy: minimal bureaucracy, flexible process development, and control over global operations.
• Comfortable conditions: remote work, friendly atmosphere, and rich corporate life.
• Stability: competitive salary and comprehensive benefits including medical and sick leave support.