Jobs in Brasilia, Brazil

Employer Industry: Internet of Things (IoT) Solutions

• Salary up to $130,800 USD
• Opportunity for career advancement and growth within the organization
• Flexible working model with options for remote work
• Supportive and inclusive work environment that values diverse perspectives
• Chance to make a significant impact on customer satisfaction and operational efficiency

• Ensure ongoing success and value realization for the employer's Enterprise customers
• Define and execute long-term strategies for the Enterprise Customer Success team
• Create goals, action plans, playbooks, and key metrics for the success of Enterprise accounts
• Lead and develop an inclusive, engaged, and high-performing team
• Champion the employer's cultural principles while advocating for customer success

• 8+ years of relevant experience in a senior Customer Success, account management, or strategic consulting role
• 3+ years of experience in a people management or leadership position
• Strong problem-solving skills and a solutions-focused approach
• Exceptional executive stakeholder management and communication skills
• Bachelor's degree from a 4-year institution

• Experience using Gainsight
• Proven track record of partnering with Account Executives and Renewal Managers for commercial expansion strategies
• Strong program management experience
• Led a team where each member managed a portfolio of 8-40 accounts
• Passion for exceeding expectations for customers and team members