Manager I, Customer Success

Remote Jobs; Teletrabalho; BRL 613.000 - 723.000; Tempo integral

Resumo da oferta

A leading remote job provider is seeking a Senior Customer Success Manager with over 8 years of experience in customer success or strategic consulting. You will work on defining strategies for Enterprise accounts and lead a high-performing team to enhance customer satisfaction. The role offers a flexible working model and a salary of up to $130,800 USD. Ideal candidates will possess strong problem-solving and executive stakeholder communication skills, along with a Bachelor's degree.

Serviços

Career advancement opportunities

Flexible working model

Inclusive work environment

Qualificações

• 8+ years of relevant experience in Customer Success or strategic consulting.
• 3+ years of experience in a management or leadership role.
• Strong problem-solving skills and solutions-focused.

Responsabilidades

• Ensure success for the employer's Enterprise customers.
• Define long-term strategies for the Enterprise Customer Success team.
• Lead and develop a high-performing team.

Conhecimentos

Problem-solving

Executive stakeholder management

Communication

Formação académica

Bachelor's degree from a 4-year institution

Ferramentas

Gainsight

Descrição da oferta de emprego

Employer Industry: Internet of Things (IoT) Solutions

Why consider this job opportunity

• Salary up to $130,800 USD
• Opportunity for career advancement and growth within the organization
• Flexible working model with options for remote work
• Supportive and inclusive work environment that values diverse perspectives
• Chance to make a significant impact on customer satisfaction and operational efficiency

What to Expect (Job Responsibilities)

• Ensure ongoing success and value realization for the employer's Enterprise customers
• Define and execute long-term strategies for the Enterprise Customer Success team
• Create goals, action plans, playbooks, and key metrics for the success of Enterprise accounts
• Lead and develop an inclusive, engaged, and high-performing team
• Champion the employer's cultural principles while advocating for customer success

What is Required (Qualifications)

• 8+ years of relevant experience in a senior Customer Success, account management, or strategic consulting role
• 3+ years of experience in a people management or leadership position
• Strong problem-solving skills and a solutions-focused approach
• Exceptional executive stakeholder management and communication skills
• Bachelor's degree from a 4-year institution

How to Stand Out (Preferred Qualifications)

• Experience using Gainsight
• Proven track record of partnering with Account Executives and Renewal Managers for commercial expansion strategies
• Strong program management experience
• Led a team where each member managed a portfolio of 8-40 accounts
• Passion for exceeding expectations for customers and team members