Customer Success Manager (Mid-Market)

Remote Jobs; Teletrabalho; BRL 636.000; Tempo integral

Resumo da oferta

A leading cybersecurity firm is looking for a Customer Success professional to develop relationships with customers throughout their post-sales journey. The role requires 3+ years of experience in a similar client-facing role, particularly within a SaaS environment. Candidates should have strong analytical skills and a solid understanding of cybersecurity. This position offers a salary up to $115,000 OTE, comprehensive benefits, and a flexible remote work arrangement.

Serviços

Salary up to $115,000 OTE

Comprehensive benefits package

Career advancement opportunities

Education reimbursement

Qualificações

• 3+ years of experience in Customer Success or similar role at a SaaS cybersecurity company.
• Solid understanding of cybersecurity concepts and industry trends.
• Strong data analysis skills to review customer metrics.

Responsabilidades

• Develop strong relationships with customers during their post-sales experience.
• Collaborate with sales on customer renewals and upsell opportunities.
• Monitor customer satisfaction and retention.

Conhecimentos

Customer Success

Account Management

Communication

Data Analysis

Relationship Building

Formação académica

Certifications or advanced degrees related to Customer Success or Cybersecurity

Ferramentas

Salesforce

Zendesk

Descrição da oferta de emprego

Why consider this job opportunity:

• Salary up to $115,000 OTE depending on experience
• Comprehensive benefits package, including health plans, parental leave, and retirement options
• Opportunity for career advancement and growth within a leading cybersecurity firm
• Supportive and inclusive company culture that values collaboration and belonging
• Flexible remote work arrangement available
• Education reimbursement for continuous learning and development

What to Expect (Job Responsibilities):

• Develop strong relationships with customers, guiding them through a positive post‑sales experience from onboarding to renewal
• Collaborate with sales on customer renewals and identify opportunities for upselling and cross‑selling additional products and services
• Monitor customer satisfaction and retention, conducting regular executive business reviews to ensure value realization
• Maintain deep understanding of the employer's products and roadmap, assisting customers in optimizing their use
• Deliver against quarterly OKRs and KPI targets

What is Required (Qualifications):

• 3+ years of experience in Customer Success, Account Management, or a similar client‑facing role at a SaaS cybersecurity company
• 2+ years managing a portfolio of 25-30 customers with an average ARR of $170,000+
• Solid understanding of cybersecurity concepts, technologies, and industry trends
• Strong data analysis skills to review customer metrics and measure KPIs such as churn rate and customer retention
• Exceptional communication and relationship‑building skills

How to Stand Out (Preferred Qualifications):

• Certifications or advanced degrees related to Customer Success, Project Management, Data Analytics, or Cybersecurity
• Proficiency in customer relationship management (CRM) software, such as Salesforce or Zendesk
• Expertise in SaaS and cybersecurity industry terminology and trends

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