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Customer Service Representative (Portuguese)
Job summary
A leading cryptocurrency exchange is seeking a customer support representative for a remote role in São José dos Campos, Brazil. The ideal candidate should have experience in online customer support and proficiency in Zendesk or LiveChat. Fluent in both Portuguese and English, the candidate will assist users with inquiries regarding trading, payments, and account issues while being flexible with work hours, including nights and weekends. Join a dynamic team dedicated to elevating trading experiences for crypto users worldwide.
Qualifications
- Experience in online customer support is required.
- Ability to learn rapidly about derivatives trading terminology.
- Experience in finance or customer service is preferred.
Responsibilities
- Handle customer inquiries via live chat, email, and other channels.
- Assist customers with KYC verification and account security setup.
- Document and elevate customer issues for technical teams.
- Stay updated on futures trading rules and communicate announcements.
- Adapt to shift schedules to ensure coverage during market hours.
- Willing to work weekends and irregular hours.
Skills
About BingX
A leading crypto exchange since 2018
With 20 million registered users worldwide
Official crypto exchange partner of Chelsea FC
User-First, reliable, innovative, and diversified
List over 1,000 spot trading pairs
Offer over 300 futures trading pairs
Integrate with over 80 public chain ecosystems
Rank top on CoinMarketCap and CoinGecko
TradingView's Best Crypto Exchange for 2021, 2022 & 2023
A gateway for the next billion crypto users
Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.
BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.
Our current vacancy | Full-time | Long-term | REMOTE
Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
Assist customers with KYC verification, account security setup, and dispute resolution.
Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
Adapt to shift schedules (if required) to ensure coverage during target market hours.
Willing to work weekends and irregular hours which will include night shifts.
Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
Fast learner, able to master derivatives trading terminology quickly.
Patient, resilient, and skilled in de-escalating high-tension situations.
Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
Proficiency in Portuguese and English is essential.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.