Jobs in Barueri, Brasil

Customer Service Representative Job Opportunity Are you passionate about delivering exceptional customer experiences and have a knack for problem‑solving?

We're seeking a highly skilled Customer Service Representative to join our team in Southeast Asia.

• Providing Frontline Support: Delivering timely and effective support to customers via live chat, phone, and email.
• Resolving Client Issues: Addressing queries and resolving client issues regarding our products, platforms, and promotions.
• Handling Customer Feedback: Responding professionally to customer feedback and complaints.
• Recording Customer Data: Updating customer data and other relevant information as necessary.
• Supporting Documentation: Assisting with documentation / administrative needs within the department and supporting translation for customer announcement notices.

• Relevant Qualifications: A bachelor's degree and / or equivalent experience.
• Customer Service Experience: Over 2 years of experience in customer service, preferably in crypto or fintech.
• Rotation Shift Schedule: Mandatory rotation shift schedule with night shifts once relocated.
• International Experience: Experience in international settings and teams.
• Language Skills: Fluency in English and Portuguese is mandatory.
• Communication Skills: Exceptional communication skills with a superb client focus.
• Problem‑Solving Skills: A logical and analytical approach to problem‑solving.
• Desirable Skills: Knowledge or interest in trading is highly desirable but not essential.

• Competitive Compensation Package.
• Remote Work Arrangement: Remote work while relocation is processed.
• Local Benefits: Local benefits according to the chosen relocation country.
• Relocation Support: Relocation support, including visa sponsorship and additional expenses.
• Career Development Opportunities: Career development in a fast‑paced industry.