Excellent Communication And Problem-Solving Opportunities

Bebeekeyword; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A growing tech company is seeking a skilled Customer Service Representative to join their team in Brazil. The role focuses on providing frontline support and resolving client issues through various communication channels. Candidates should have a bachelor's degree, fluent English and Portuguese, and over 2 years of customer service experience, ideally in the crypto or fintech sector. This position offers a competitive compensation package and benefits including relocation support and career development opportunities.

Serviços

Competitive Compensation Package

Remote Work Arrangement

Relocation Support

Qualificações

• Over 2 years of experience in customer service, preferably in crypto or fintech.
• Fluency in English and Portuguese is mandatory.
• Mandatory rotation shift schedule with night shifts once relocated.

Responsabilidades

• Deliver timely and effective support to customers via live chat, phone, and email.
• Address queries and resolve client issues regarding products, platforms, and promotions.
• Respond professionally to customer feedback and complaints.

Conhecimentos

Communication Skills

Problem-Solving Skills

Customer Service Experience

Formação académica

Bachelor's degree or equivalent experience

Descrição da oferta de emprego

Overview

Customer Service Representative Job Opportunity Are you passionate about delivering exceptional customer experiences and have a knack for problem‑solving?

We're seeking a highly skilled Customer Service Representative to join our team in Southeast Asia.

Responsibilities

• Providing Frontline Support: Delivering timely and effective support to customers via live chat, phone, and email.
• Resolving Client Issues: Addressing queries and resolving client issues regarding our products, platforms, and promotions.
• Handling Customer Feedback: Responding professionally to customer feedback and complaints.
• Recording Customer Data: Updating customer data and other relevant information as necessary.
• Supporting Documentation: Assisting with documentation / administrative needs within the department and supporting translation for customer announcement notices.

Qualifications

• Relevant Qualifications: A bachelor's degree and / or equivalent experience.
• Customer Service Experience: Over 2 years of experience in customer service, preferably in crypto or fintech.
• Rotation Shift Schedule: Mandatory rotation shift schedule with night shifts once relocated.
• International Experience: Experience in international settings and teams.
• Language Skills: Fluency in English and Portuguese is mandatory.
• Communication Skills: Exceptional communication skills with a superb client focus.
• Problem‑Solving Skills: A logical and analytical approach to problem‑solving.
• Desirable Skills: Knowledge or interest in trading is highly desirable but not essential.

Benefits

• Competitive Compensation Package.
• Remote Work Arrangement: Remote work while relocation is processed.
• Local Benefits: Local benefits according to the chosen relocation country.
• Relocation Support: Relocation support, including visa sponsorship and additional expenses.
• Career Development Opportunities: Career development in a fast‑paced industry.