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Job summary
A vacation home management company is seeking individuals for remote guest support positions. Candidates must have advanced English proficiency to assist clients globally. Responsibilities include providing guest support over chat and phone, identifying guest needs, and managing service scheduling. The role requires strong communication and multitasking skills, along with a commitment to work flexible hours including evenings and weekends. Competitive base salary, with a structured night shift schedule.
Qualifications
- Advanced English proficiency is mandatory.
- Strong communication and multitasking are essential.
- Agility and proactivity are required.
Responsibilities
- Provide guest support in English via chat or phone.
- Identify and filter guest needs effectively.
- Create tasks and address concerns with the operations team.
- Process and register issued charges accurately.
- Monitor additional services requested by guests.
- Schedule additional services based on guest requests.
- Oversee the customer service channel on booking platforms.
Skills
REMOTE POSITION – ADVANCED ENGLISH REQUIRED!
If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.
- Guest support in English (Chat / Phone)
- Identify and filter guest needs
- Create tasks and communicate concerns / damages to the operations team
- Process and register issued charges
- Monitor additional services requested / paid
- Schedule additional services according to guest requests
- Monitor the Customer Service channel of booking platforms
- Advanced English proficiency (mandatory)
- Intermediate computer skills
- Proactivity and commitment
- Agility, strong communication, and multitasking skills
- Availability to work evenings, weekends, and holidays (shift-based)
6:00 PM to 2:20 AM – 1-hour break
Schedule may vary by 1 hour during U.S. daylight saving time adjustments.
- Base salary: R$2.000.00
- One day off per week (on alternate weekend day)
- Daily work
- Night shift
English (Required)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.