Business jobs in Brazil
IT Services Operations
Mars, Incorporated and its Affiliates
E-Commerce (Shopify) Practice Lead
Oowlish Technology
E-Commerce (Shopify) Practice Lead
Oowlish Technology
Sr. Business Analyst & Product Design
Otis Elevator Co.
Discover more opportunities than anywhere else. Find more jobs nowWorkday Reporting and Integrations Lead
Georgetown University
Transportation Procurement Manager - Fixed Term 12 Months
Johnson & Johnson
Analista De Negócios De Ti Sênior - Divisão De Tecnologia Da Informação (It) - São Paulo / Sp
Abbott Laboratories
Connect with headhunters to apply for similar jobsCommercial Director - South America
Trivium Packaging
Managing Consultant, Advisors – Strategy & Transformation
Mastercard
CX Named Account Manager | Brazil
Avaya Corporation
Transportation Analyst, First Mile Performance
Amazon Jobs
Gerente De Vendas (2300,00)
Divulga Vagas Consultoria
Chief Business Solutions Specialist
Bebeebusinessanalyst
People Lead Vendas Campo
Mondelēz International
Austria Geschäftsführer Food Ingredients Distribution m/f/d
GFIC
Acquisition IT Analyst
Exxon Mobil
Consumer Partnerships Lead, Amazon Leo LATAM
Amazon
Brazil General Manager Food Ingredients
GFIC
Dynamics 365 F&O Technical Architect (Relocate to Malta/Big 4)
Black Pen Recruitment
teste - #PessoaComDeficiência
ORIENT EXPRESS
teste - #PessoaComDeficiência
RAFFLES
IT Services Operations
Job summary
A global consumer goods company is looking for an IT Services Operations specialist in Guararema, Brazil, to bridge business needs and product delivery. You'll analyze requirements, coordinate product activities, and implement process improvements while engaging diverse stakeholders. Ideal candidates will have experience in ITIL, strong analytical skills, and effective communication abilities. Join a purpose-driven organization focusing on development and an attractive benefits package.
Benefits
Qualifications
- Proven experience in ITIL and business analysis roles.
- Strong understanding of product lifecycle and agile methodologies.
- Excellent analytical and problem-solving skills.
- Ability to interpret complex datasets.
Responsibilities
- Collaborate with stakeholders to gather and document product requirements.
- Support and coordinate product delivery activities.
- Identify opportunities for process optimization.
- Act as a liaison between business units and IT.
Skills
Tools
Job Description:
The IT Services Operations plays a critical role in bridging the gap between business needs and product delivery. This position involves analyzing business processes, gathering and defining product requirements, and ensuring the successful delivery of products or services that meet strategic objectives. The IT Services Operations works closely with cross‑functional teams, including product managers, developers, and stakeholders, to drive product enhancements and optimize service delivery.
-
Requirement Gathering & Analysis:
Collaborate with business stakeholders to collect, analyze, and document detailed product and service requirements. Translate business needs into clear, actionable specifications. -
Product Delivery Coordination:
Support and coordinate product delivery activities, ensuring alignment with business goals, timelines, and quality standards. Facilitate communication between business units and technical teams. -
Process Improvement:
Identify opportunities for process optimization within the delivery lifecycle. Recommend and implement improvements to enhance efficiency and effectiveness. -
Stakeholder Management:
Act as a liaison between business units, IT, and external vendors. Manage expectations and provide regular updates on product delivery status. -
Data Analysis & Reporting:
Utilize data analytics to monitor product performance, identify trends, and support decision‑making. Prepare reports and dashboards for senior management. -
Risk & Issue Management:
Proactively identify risks and issues related to product delivery. Develop mitigation plans and elevate as necessary. -
Documentation & Training:
Maintain comprehensive documentation of business processes, product features, and delivery workflows. Support training initiatives for end‑users and internal teams.
- Proven experience with ITIL and in business analysis, product management, or related roles within service delivery environments.
- Strong understanding of product lifecycle management and agile delivery methodologies.
- Excellent analytical, problem‑solving, and critical‑thinking skills.
- Proficiency in data analysis tools (e.g., Excel, BI platforms) and ability to interpret complex datasets.
- Effective communication and interpersonal skills to engage diverse stakeholders.
- Ability to manage multiple priorities and work under tight deadlines.
- Familiarity with relevant industry standards and compliance requirements.
- Experience with project management tools and documentation software.
What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose‑driven company, where we’re striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in‑house Mars University. An industry‑competitive salary and benefits package, including company bonus.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.