CX Named Account Manager | Brazil

Avaya Corporation; São Paulo; Presencial; BRL 540.000 - 703.000; Tempo integral

Resumo da oferta

A leading software company seeks a CX Named Account Manager in São Paulo, Brazil. This role demands deep SaaS sales expertise, focusing on CCaaS and AI-driven customer experience solutions. Responsibilities include acting as a trusted advisor for executives, leading discovery discussions, and delivering impactful presentations. Candidates should possess exceptional communication skills and a demonstrated history of exceeding targets, with a preference for those holding a Master’s degree. Join us in redefining customer experience globally.

Qualificações

• Minimum 8 years of successful SaaS sales experience with preference for CCaaS market.
• A history of exceeding sales targets.
• Exceptional communication and presentation skills.

Responsabilidades

• Act as a trusted business and sales advisor to customer executives.
• Lead high-level business discovery for CCaaS solutions.
• Deliver compelling product demonstrations and PoCs.
• Maintain expert knowledge of CCaaS competitive landscape.

Conhecimentos

SaaS sales experience

Communication skills

Presentation skills

Fluent English

Executive presence

Formação académica

Master Degree

Descrição da oferta de emprego

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CX Named Account Manager | Brazil

Location: Sao Paulo, BR

Requisition ID: 37443

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

Drive the Future of AI-Powered Customer Experience (CX)

Avaya is leading a massive shift in the global enterprise CX landscape, moving towards a unified, AI-driven, and open cloud architecture. We're looking for a highly accomplished and strategically-minded salesperson to be a primary driver in accelerating the adoption of our "Go-Forward" portfolio—focused on cutting‑edge solutions like CCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration.

This is a dynamic role for a visionary who excels at building a compelling narrative and translating complex, multi-modal cloud capabilities into quantifiable, multi-million dollar business outcomes for our enterprise clients. If you thrive on demonstrating market expertise and driving the adoption of modern, open, and cloud-based CX solutions, this is your next career move.

What You’ll Be Doing

You will be a strategic business advisor and sales leader with focus on our strategic CCaaS, AI, and Orchestration portfolio and developing successful commercial and transition strategies for customers migrating from legacy environments.

Trusted Executive Advisor: Act as the trusted business and sales advisor to customer executives, leading strategic discussions focused on total cost of ownership (TCO), return on investment (ROI), platform scalability, and the strategic road map for modern cloud CX solutions.

Solution Strategy and Business Design (CCaaS/Omnichannel): Lead high-level business discovery to define the strategy and commercial justification for complex, large-scale CCaaS solutions. Focus on creating seamless, integrated customer journey outcomes across voice and digital channels (chat, email, social, messaging).

Demonstration and Value Realization: Participate in the delivery of compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the compelling business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP).

Competitive Market Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya’s superior differentiation and clear business advantages.

What You’ll Bring to the Table

• Experience: Minimum of 8 years of successful SaaS sales experience, with a strong preference for prior expertise in the CCaaS/SaaS/Cloud contact center market.
• Achievements: A demonstrated history of hitting and exceeding sales targets.
• Executive Presence: Exceptional communication, presentation, and whiteboarding skills, with a proven ability to lead strategic, value-focused discussions with C-level audiences.
• Travel: Travel as required to achieve monthly, quarterly and annual sales plans.
• Languages: English - fluent written and spoken. Professional level local language(s).

Ready to help enterprises globally redefine their Customer Experience with AI? Apply today.

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Experience

8 - 12 Years of Experience

Education

Master Degree is preferred

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.