Virtual Assistant

Chosan; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global property management firm is seeking two full-time Virtual Assistants based in Brazil. This role involves crafting professional responses to guest inquiries, maintaining quick response times, and resolving complaints with empathy. Candidates must be fluent in English and possess strong typing skills. The opportunity offers remote work, competitive pay, and career growth in an international environment. Perfect for those who thrive in fast-paced, service-driven roles.

Serviços

Work 100% remotely

Consistent hours (40 hours/week)

Competitive hourly rate in USD

Supportive international team

Career growth opportunities

Qualificações

• Must have fluency in English for effective communication.
• Strong typing skills required for handling messages.
• Attention to detail is crucial for this role.

Responsabilidades

• Craft professional responses to guest inquiries.
• Maintain quick response times to all messages.
• Resolve guest complaints professionally and empathetically.
• Coordinate with other teams for request fulfillment.
• Update internal systems and document interactions.

Conhecimentos

Fluent in English

Strong typing skills (80+ WPM)

Attention to detail

Problem-solving skills

Conflict resolution skills

Experience with multiple platforms

Descrição da oferta de emprego

We’re looking for two full-time Virtual Assistants based in Brazil to join our global property management and real estate rental operations team. This is a fast-paced, service-driven role where you’ll communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence.

If you’re fluent in English, tech-savvy, and passionate about delivering outstanding customer service — this is a great opportunity to grow in an international environment.

Key Responsibilities

• Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms.
• Maintain a 5–10 minute response time to all messages during your shift.
• Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment.
• Coordinate with cleaning, maintenance, and operations teams to fulfill requests.
• Update and monitor internal systems, CRMs, and property dashboards.
• Document all customer interactions accurately for team follow-up and quality control.
• Collaborate with team members to ensure seamless daily operations.

Requirements

• Fluent in English (spoken and written) – excellent grammar and communication tone.
• Strong typing skills (80+ WPM) and confidence navigating multiple platforms.
• High attention to detail, accountability, and ability to multitask under pressure.
• Strong problem-solving and conflict resolution skills.
• Must have a reliable laptop/computer and high‑speed WiFi.
• Previous experience with Airbnb, property management, or hospitality support is a plus but not required.
• Professional, positive, and culturally aligned with a high standard of service.

Why Join Us

• Work 100% remotely from anywhere in Brazil.
• Full-time, consistent hours (40 hours/week).
• Competitive hourly rate in USD.
• Supportive, fast‑growing international team.
• Career growth opportunities for high‑performing team members.

If you’re ready to join a professional, global team that values reliability, communication, and excellence — we’d love to meet you.