Virtual Assistant

Scalesource; Brasil; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A remote service company is seeking a Virtual Assistant to handle customer service, scheduling, and marketing outreach. Ideal candidates should be organized, tech-savvy, and skilled in communication. Responsibilities include answering inquiries, scheduling consultations, managing social media, and conducting lead outreach. This is a full-time position offering a flexible work environment with opportunities for growth.

Serviços

Flexible, remote work environment

Training on systems, products, and processes

Opportunity for long-term growth

Qualificações

• Previous experience as a Virtual Assistant, Customer Service Representative, or Marketing Assistant.
• Strong communication skills, both verbal and written.
• Proficient with CRM systems and scheduling software.

Responsabilidades

• Answer inbound calls and respond to customer inquiries.
• Schedule and confirm consultations and installation appointments.
• Manage and create content for Facebook and Instagram.

Conhecimentos

Organization skills

Verbal communication

Written communication

Tech-savvy

Creative design (Canva)

Ferramentas

CRM systems

Scheduling software

Social media platforms

Descrição da oferta de emprego

Job Title: Virtual Assistant

Location: Remote

Job Type: Full-Time

Salary: $1,200 USD per month

About the Role

This role combines customer service, scheduling, order coordination, and marketing outreach. The ideal candidate is highly organized, tech-savvy, and comfortable with both inbound and outbound communication.

Key Responsibilities

Customer Support & Scheduling

• Answer inbound calls and respond to customer inquiries.
• Schedule and confirm in-home consultations and installation appointments.
• Maintain ongoing communication with customers throughout the order and delivery process.
• Follow up with customers after installation to ensure satisfaction and request Google Reviews.

Order & Operations Support

• Track orders with suppliers and confirm delivery dates.
• Communicate updates with the installation team and customers.
• Keep accurate records in CRM and scheduling systems.

Marketing & Social Media

• Manage and create content for Facebook and Instagram.
• Post regularly, engage with followers, and respond to comments/messages.
• Support email campaigns by adding new contacts and managing lists.

Lead Generation & Outreach

• Conduct outbound calls to Realtors, contractors, designers, and new homeowners.
• Research and generate targeted call lists for outreach.
• Build and maintain a pipeline of leads for sales opportunities.

Qualifications

• Previous experience as a Virtual Assistant, Customer Service Representative, or Marketing Assistant.
• Strong communication skills (verbal and written).
• Proficient with CRM systems, scheduling software, and social media platforms.
• Creative and skilled in using Canva to design engaging social media posts.
• Highly organized, detail-oriented, and comfortable juggling multiple tasks.
• Outbound calling or lead generation experience is a plus.

What We Offer

• Flexible, remote work environment.
• Training on our systems, products, and processes.
• Opportunity for long-term growth with a fast-growing local business.