Travel Operations Specialist (Remote | Tourism)

Beyond Madeira; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A remote tourism company is seeking a professional to manage reservations and operational support. The ideal candidate should have experience in tourism or related fields, strong organizational skills, and clear communication abilities in English. Responsibilities include managing car rental and activity bookings, updating operational data, and providing operational support. This position offers competitive compensation aligned with the Brazilian market. Candidates can work full-time or part-time depending on their profile.

Qualificações

• Prior experience in tourism, reservations, operations, or related fields.
• Strong attention to detail and organizational abilities.
• Clear communication in writing is essential.

Responsabilidades

• Manage car rental and activity reservations effectively.
• Update operational information in systems and spreadsheets.
• Resolve operational queries regarding reservations.

Conhecimentos

Tourism experience

Organizational skills

Professional communication

Functional English

Digital tools proficiency

Autonomous work capability

Experience with AI tools

Ferramentas

Spreadsheets

Email

Messaging systems

Online systems

Descrição da oferta de emprego

Role Overview

Beyond Madeira is a tourism project focused on car rental reservations, activities, and traveler support in Madeira Island, Portugal.

We are exploring the Brazilian market to reinforce our team with a remote professional, focused on tourism operations, reservation organization, and operational support through clear processes and smart use of technology.

This is not a generic customer support or call center role.

Responsibilities

• Support the management and organization of car rental and activity reservations
• Update and validate operational information in spreadsheets and internal systems
• Support the resolution of operational questions related to reservations, schedules, and processes
• Organize data to support internal decision-making
• Assist with reservation changes, adjustments, and exceptional situations
• Use Artificial Intelligence (e.g., ChatGPT, Perplexity) to support writing, organization, analysis, and clarification of information
• Communicate clearly, objectively, and professionally with the internal team

Qualifications

• Previous experience in tourism, reservations, operations, or related areas
• Strong organizational skills and attention to detail
• Clear and professional written communication
• Functional English for professional reading and writing
• Comfort working with digital tools (spreadsheets, email, messaging, online systems)
• Practical use of Artificial Intelligence in work tasks
• Ability to work autonomously while following defined processes
• Formal academic education is not required. We value practical skills, reasoning ability, and reliability over titles.

Work Model

• 100% remote
• Schedule to be defined (full-time or part-time, depending on profile)
• Independent contractor / service-based collaboration

Compensation

• Competitive with the Brazilian market
• Adjusted according to experience, availability, and responsibility level