Transportation Specialist, ROC

Amazon Jobs; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A prominent e-commerce organization seeks a Transportation Specialist to oversee the flow of information between various stakeholders, ensuring timely pick-up and delivery of freight. This role involves extensive communication and real-time decision-making to enhance customer experience in a fast-paced environment. The ideal candidate should hold a relevant degree and possess strong skills in Excel and SQL. This position is key to maintaining operational excellence and improving process efficiencies in a 24/7 operational setting.

Qualificações

• Bachelor’s degree in a quantitative or technical field such as computer science, engineering, or statistics.
• Experience with Excel and SQL.
• Excellent communication skills – both verbal and written.

Responsabilidades

• Communicate with external and internal customers to resolve issues.
• Provide real-time customer experience in a 24/7 environment.
• Escalate problems to relevant teams and follow through on resolutions.

Conhecimentos

Communication skills

Data analysis

Problem-solving

Formação académica

Bachelor’s degree in a quantitative or technical field

Ferramentas

Excel

SQL

Descrição da oferta de emprego

ROC (Relay Operations Center) is the centralized command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, EU, India, Mexico, Brazil etc. It ensures hassle free, timely pick‑up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, ROC steps in to resolve the issues by keeping the stakeholders informed on the proceedings. Along with this tactical problem solving ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.

Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Overview of a Transportation Specialist

A Transportation Specialist at ROC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. The role works across two verticals – inbound and outbound operations. Inbound operations deals with vendor/carrier/FC relationships, ensuring that freight is picked‑up on time and delivered at FC as per the given appointment. Outbound operations deals with FC/Carrier/Carrier Hub relationships, ensuring that the truck leaves the FC in order to deliver customer orders as per promise. The Specialist provides timely resolution by researching and querying internal tools and by taking real‑time decisions, driving customer experience without compromising on time, and ideating process improvements.

Responsibilities

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Providing real‑time customer experience by working in a 24/7 operating environment
• Systematically escalating problems or variance in information and data to relevant owners and teams and following through on the resolutions
• Developing and/or understanding performance metrics to assist with driving business results
• Excellent communication, both verbal and written, to create a narrative outlining weekly findings and variances to goals, and to present these findings in a review forum
• Working within various time constraints to meet critical business needs while measuring and identifying activities performed
• Quickly understanding the business impact of trends and making decisions based on available data

Qualifications

• Bachelor’s degree in a quantitative or technical field such as computer science, engineering, or statistics
• Experience with Excel
• Experience with SQL
• Excellent communication skills – both verbal and written
• Proficiency in English, both written and verbal

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