Telephony/Uc Engineer (Alvaria/Noble)

Emma Of Torre.Ai; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa de tecnologia em soluções de contact center está buscando um Engenheiro de Telefone / UC para otimizar soluções globais de centros de contato. O candidato ideal deve ter experiência nas plataformas Alvaria e Noble, habilidades em VoIP e estratégias omnichannel, além de conhecimento em resposta de voz interativa. Vaga remota com contrato anual e possibilidade de extensão, além de um ambiente de trabalho saudável e colaborativo.

Serviços

Ambiente de trabalho saudável

Qualificações

• Experiência comprovada com as plataformas Alvaria e Noble.
• Forte histórico em ambientes de contact center.
• Excelentes habilidades de resolução de problemas e comunicação.

Responsabilidades

• Administrar e manter as plataformas Noble e Alvaria CX.
• Configurar e apoiar o Alvaria Workforce Engagement Management.
• Otimizar roteamento de voz, chat e omnichannel nos sistemas Alvaria.
• Monitorar a infraestrutura de telefonia para garantir qualidade de chamada.
• Gerenciar escalonamentos com o suporte da Alvaria.

Conhecimentos

VoIP

estratégias omnichannel

resposta de voz interativa (IVR)

Alvaria CX Suite

integração CTI

inglês (conversacional)

Ferramentas

HP Performance Center

CRM systems

Descrição da oferta de emprego

Descrição da vaga

I'm helping Soutec LLC find a top candidate to join their team flexible for the role of Telephony / UC Engineer (Alvaria / Noble). You'll optimize global contact center solutions, shaping client success and expanding your expertise.

Compensation: Hidden.

Location

Remote (for Colombia, Mexico, Argentina, Chile, Brasil, Costa Rica, and Ecuador residents).

Mission of Soutec LLC

The focus has always been to provide an extraordinary customer experience and excellent results by focusing on having the best work environment.

What makes you a strong candidate

You are proficient in VoIP, omnichannel strategies, interactive voice response (IVR), HP performance center, and Alvaria CX Suite.

You are beginner in CTI Integration.

English - Conversational.

Responsibilities and more

Location

Remote | Contract: Annual, with possibility of extension | Schedule: Full-time.

We are looking for a highly skilled professional with strong experience in Alvaria and Noble platforms to take on a key role in managing and optimizing contact center solutions for global clients. This is an opportunity to work with advanced technology, collaborate in an international environment, and expand technical expertise.

Why You'll Love This Role

Annual contract with the possibility of extension, offering stability and growth opportunities.

Work with U.S.-based clients to gain international exposure.

Collaborate with experienced professionals in the industry.

Remote flexibility, allowing you to work from anywhere while supporting global operations.

Key Responsibilities

• Platform Administration and Support: Administer and maintain the Noble and Alvaria CX platforms, including dialers, campaign management, predictive dialing, IVR flows, and call routing.
• Configure and support Alvaria Workforce Engagement Management for scheduling, forecasting, and adherence.
• Optimize voice, chat, and omnichannel routing within Alvaria systems.
• Ensure proper operation of call recording, quality monitoring, and compliance features.
• Integration and Optimization: Integrate Alvaria with CRM systems, ticketing tools, and workforce management platforms.
• Build and maintain custom reports, dashboards, and data feeds using Alvaria Performance Center.
• Monitor and tune campaign KPIs to maximize efficiency.
• Design call flows, IVR menus, and queue strategies aligned with business needs.
• Reliability and Operations: Monitor telephony infrastructure to ensure system health and call quality.
• Troubleshoot SIP signaling, trunking, call routing, and CTI integration issues.
• Perform upgrades, hotfixes, and patches on Alvaria and Noble components.
• Maintain system documentation and operational runbooks.
• Collaboration and Governance: Partner with Network, Security, and Infrastructure teams to ensure secure voice services.
• Work closely with Contact Center Operations to implement campaign changes.
• Manage vendor escalations with Alvaria support.

What We're Looking For

• Proven experience with Alvaria and Noble platforms, including UIP, ALM, and WFM.
• Strong background in contact center environments.
• Hands-on experience with installation, configuration, and ongoing support.
• Excellent problem-solving and communication skills.

Job benefits

Healthy work environment.