Técnico de Campo - Porto Alegre

Cardinal Health, Inc.; Brasil; Presencial; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A prominent healthcare company in Brazil is seeking a Field Service Technician to perform pre-delivery inspections and provide technical support. Ideal candidates should have a technical degree, over 2 years of experience in electronic equipment repair, and be proficient in both English and Portuguese. The role requires excellent customer service skills and the ability to handle multiple projects efficiently.

Qualificações

• 2+ years of technical experience in repair and service of electronic equipment.
• Experience in the Medical Industry preferred.
• Demonstrated excellence in written and oral communication.
• Must be able to maintain multiple projects at one time.

Responsabilidades

• Perform in-house and on-site routine services including PDI/PM/CM.
• Diagnose errors and technical problems, providing solutions.
• Support the Sales, Marketing, Logistics and Quality departments.

Conhecimentos

Technical English for reading

Fluent Portuguese

Customer service skills

Interpersonal skills

Formação académica

Technical degree or certification in Electronics

Ferramentas

MS Office (Word, Excel, PowerPoint)

Descrição da oferta de emprego

Overview

The Field Service Technician Brazil (FST BR), the FST will perform in-house and on-site Pre-Delivery Inspections (PDI)/Preventive Maintenances (PM)/Corrective Maintenances (CM) as described in the technical service manuals and/or rework instructions, in time. The FST will provide support to attend contract terms and Service Level Agreements (SLAs), ensuring that the Installed Base is up to Cardinal Health’s requirements.

The FST will commit to documenting all technical activities and services on devices as per corporate requirements on the Service Management System and ensure the information needed for traceability is correct.

Tools, instruments, spare parts will be controlled to ensure proper control of the company’s assets and stock accuracy

Perform activities to support Commercial area as: Customer’s negotiations, training and strategic visits for key customers and product launch activities.

Open and escalate any deviation or No-conformance against Quality system, ensuring the technical SVC department is meet the standards defined by CAH S&R QA.

Ensures field’s services are effective and customer requirements are met.

Accountabilities in this role (in priority order)

• Perform in-house and on-site routine services including PDI/PM/CM to ensure proper documentation of all related processes.
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.
• Perform local complaints investigation at Level 1 following established procedures.
• Monitors all service requests through completion to ensure that the customer receives service in an expeditious manner. Escalates risks to management if issues arise that delay timely service to the customer.
• Support the Sales, Marketing, Logistics and Quality departments on technical issues.

• Manage and execute small projects with customers and distributors.
• Complete all planned Technical, Quality and Compliance training within the defined deadlines.
• Maintains knowledge of company products and customer service processes.
• Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency.
• Whenever a travel takes place, ensure travel policies are met, expenses are reasonable and within the limits, and expense reports are delivered on time.

Qualifications

• Technical degree or certification in Electronics and or related areas.
• 2+ years of technical experience in repair and service of electronic equipment.

• Experience in Medical Industry preferred
• English proficiency level: Technical English for reading.
• Portuguese proficiency level: Fluent or native.
• Demonstrated excellence in written and oral communication.
• Driven with ability to work independently under minimal supervision.
• Knowledge in MS Office (Word, Excel, PowerPoint).
• Excellent customer and interpersonal skills, well organized, able to multi-task, able to work with multiple groups internally and externally, strong work ethic.
• Must be able to maintain multiple projects at one time.
• Travel Requirements: up to 70% of the time.

What is expected of you and others at this level?

• Interacts with peer customers and suppliers at various levels may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved
• Work to achieve operational targets or service standards
• Come to agreement by managing communications through discussions and compromise. Issues are short-term operational, mid-term tactical, or limited strategic in nature
• Adapt or enhance quality or value in existing methods; make better as part of day-to day activities

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.