Technical Service Specialist, Montreal

Quaker Houghton; Montreal; Presencial; BRL 270.000 - 379.000; Tempo integral

Resumo da oferta

A global optimization solutions company is seeking a self-directed candidate for a customer-facing role in Brazil, focusing on product and process optimization. Responsibilities include developing savings projects, training customers on SOPs, and managing technical duties. The ideal candidate holds a Bachelor's degree and has at least one year of industry experience. Proficiency in English is required and travel to customer sites is approximately 60%.

Qualificações

• Minimum of 1 year related industry experience required.
• Ability to work independently and/or with minimal supervision.

Responsabilidades

• Identify and document savings projects for customer approval.
• Partner with Commercial teams to meet financial goals.
• Create and implement SOPs for customer training.

Conhecimentos

Customer Focus

Results Driven

Communication skills

Proficient in English

Formação académica

Bachelor’s Degree in Chemistry, Engineering, or relevant business area

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Current job opportunities are posted here as they become available.

This position is self-directed on a day-to day basis, and responsible for being on site at a customer(s) performing product and process optimization daily activities to meet the needs of the customer. This includes performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed.

Travel to customer sites/laboratories approximately 60%.

What you will do

• Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects.
• Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets.
• Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance.
• Perform multi-site technical and sales oriented administrative duties in a manufacturing environment.
• Acquires, records and analyzes process and usage data to establish baseline.
• Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals.
• Interaction with CMS as well as with customer’s production and technical personnel, and other suppliers.
• Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals.
• Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.

What we look for

• Bachelor’s Degree in Chemistry, Engineering, or any relevant business related area.
• Minimum of 1 year related industry experience required.
• Customer Focus – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives.
• Ability to work independently and/or with minimal supervision.
• Communications skills – Written, verbal and active listening.
• Proficient in English – Written and spoken.
• Must have basic working knowledge of Microsoft Office.