Team Lead – Medication Access & Support Programs

Maven Clinic; Teletrabalho; BRL 487.000 - 576.000; Tempo integral

Resumo da oferta

A leading virtual healthcare provider is seeking a Healthcare Support Specialist for a fully remote role. The responsibilities include real-time execution support, coaching a team of Member Services Associates, and managing pharmacy and insurance escalations. Candidates should have 2-4 years of experience in healthcare or pharmacy operations and possess strong communication skills. This position offers a salary range of $89,000 - $105,000, benefits, and stock options.

Serviços

Comprehensive benefits package

Opportunity to receive stock options

Generous parental leave policy

Annual professional development stipend

Qualificações

• 2–4 years of experience in healthcare support or related fields.
• Prior experience in coaching or mentoring in a frontline environment.
• Strong understanding of pharmacy workflows and insurance coverage.

Responsabilidades

• Own real-time execution during assigned shifts across chat and phone queues.
• Provide day-to-day support and coaching for a team of Member Services Associates.
• Act as the first line of escalation for pharmacy and insurance issues.

Conhecimentos

Coaching or mentoring

Strong written and verbal communication

Handling escalations

Understanding pharmacy workflows

Ferramentas

Zendesk

Descrição da oferta de emprego

Employer Industry: Virtual Healthcare Services

Why consider this job opportunity

• Salary range of $89,000 - $105,000 per year
• Opportunity to receive stock options and a comprehensive benefits package
• Fully remote position, providing flexibility to work from anywhere within the United States
• Access to a wide range of wellness and mental health services through the employer's platform
• Supportive and inclusive workplace culture that champions diversity and personal development
• Generous parental leave policy and annual professional development stipend

What to Expect (Job Responsibilities)

• Own real-time execution during assigned shifts across chat and phone queues, ensuring timely responses
• Provide day-to-day support and coaching for a team of Member Services Associates
• Act as the first line of escalation for pharmacy and insurance issues
• Ensure consistent execution of Standard Operating Procedures (SOPs) and workflows
• Identify and flag workflow breakdowns or risks to leadership

What is Required (Qualifications)

• 2–4 years of experience in healthcare support, pharmacy operations, insurance navigation, or related fields
• Prior experience in coaching or mentoring in a frontline environment
• Strong understanding of pharmacy workflows and insurance coverage concepts
• Ability to handle escalations and emotionally charged member situations
• Strong written and verbal communication skills

How to Stand Out (Preferred Qualifications)

• Experience supporting specialty or high-demand medications
• Familiarity with Zendesk or other customer experience tools
• Understanding of quality assurance frameworks and performance metrics
• Experience in helping teams adopt new tools or workflows
• Fluency in Spanish or another commonly spoken member language

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