Solution Architect Erc - Cloud & Ims

Ericsson; São Paulo; Híbrido; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A leading telecommunications company is seeking a Solution Architect in São Paulo with expertise in Cloud and IMS. This role involves leading teams for emergency recovery, classifying problems, and ensuring excellent service to clients. Candidates should have strong leadership skills, experience in telecom networks, and fluency in English, Spanish, and Portuguese. The job offers a hybrid work model and includes extensive benefits like a pension plan and wellness programs.

Serviços

Pension plan

Maternity leave of 6 months

Paternity leave of 20 days

Wellness programs

Qualificações

• Proven leadership abilities with a strong background in technical fields.
• Excellent communication skills in English, Spanish, and Portuguese.
• Experience in managing and leading technical teams.

Responsabilidades

• Lead recovery teams and ensure quick responses to emergencies.
• Classify and handle problem information, ensuring accurate reporting.
• Participate in project support for Cloud and IMS-related issues.

Conhecimentos

Leadership & Problem-Solving Skills

Negotiation & Argumentation skills

Language Skill (English, Spanish and Portuguese)

Administrative Skills

Planning & Organizing Skills

Presentation & Communication skill

Project management skills

Formação académica

Degree in Engineering (telecommunications, electrical, systems)

Ferramentas

Telecom Networks (2G, 3G, 4G, VoLTE, IMS, 5G,...)

IP Networking

Cloud

Descrição da oferta de emprego

Our Exciting Opportunity :

We, at the Ericsson Recovery Center (ERC) Americas, are looking for a Solution Architect with strong technical background on Cloud and IMS , also with very solid Leadership and Problem-Solving Skills; to be responsible for preventing (or minimizing impact of unavoidable) reoccurring incidents, by investigating / selecting possible reoccurring incidents, classification of problems, working out and distribution of preventive actions, and tracking of those actions (or a subset of these activities), leading recovery engineers in order to achieve customer expectations.

You will :

• Drive emergencies recovery by leading and Facilitating the engaged team of experts toward recovery of service in shortest possible lead times and best customer experience;
• Secure Proactive emergency handling being accountable for the successful handover of activities associated with on-going emergencies;
• Follow process, models & strategy and actively engage in improving Emergency Handling process and remote access tools;
• Drive knowledge transfer;

Lead Performance Management by supporting the organization in ensuring and driving continuous / day-to-day improvements,

Classify and handle problem information.

Participate on Projects and Regular (non-emergency) Support Requests handling for Cloud and IMS.

Learn the architecture of key customers in the Latin America Region, to use this knowledge on Emergencies and your day-to-day support activities.

To be successful in the role you must have :

Core Competences :

• Leadership & Problem-Solving Skills
• Negotiation & Argumentation skills
• Language Skill (English, Spanish and Portuguese)
• Administrative Skills
• Planning & Organizing Skills
• Presentation & Communication skill
• Project management skills
• Ericsson Portfolio knowledge
• Degree in Engineer (telecommunications, electrical, system)
• Telecoms & IT knowledge
• Leading & Supervising
• Delivering Results & Meeting Customer Expectations
• Persuading & Influencing
• Deciding & Initiating Action
• Writing & Reporting

Technical Competences (All Key) :

• Telecom Networks (2G, 3G, 4G, VoLTE, IMS, 5G,...)
• IP Networking, Cloud and IMS

Preferred Qualifications & Experience Requirements :

• Recovery Mindset
• The ability to lead & manage a technical team.
• Ability to remain calm & focused under extremely stressful situations.
• Ability to handle highly political situations.
• Remains open minded when approaching problems, considering all inputs & available alternatives before making decisions.
• Ability to identify & implement improvements across the organization.
• Ability to mentor, induct & recognize capability of staff.
• Ability to lead small teams towards common goals.
• Authority to make decisions on EH in conjunction with Ericsson requirements & business needs

What ´s in it for you?

• Working hours - Day schedules according to the team scales.
• This position can be based in São Paulo, hybrid work model
• Pension plan, maternity leave of 6 months, paternity leave of 20 days, pregnancy courses and programs
• Several wellness programs

Why join Ericsson?

At Ericsson, you ´ll have an outstanding opportunity!

The chance to use your skills and imagination to push the boundaries of what ´s possible!

To build never seen before solutions to some of the world's toughest problems.

You ´ll be challenged, but you won't be alone.

You ´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affinitative Action employer, learn more.

Ericsson is proud to be an Equal Opportunity and Affinitative Action employer, learn more.

Primary country and city : Brazil (BR) || Brazil : Sao Paulo : São Paulo || Brazil : Rio de Janeiro : Rio de Janeiro || Brazil : Sao Paulo : Indaiatuba || Brazil : Sao Paulo : São José dos Campos