Software Engineer (Integration)

Nosotros; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A technology company located in São Paulo, Brazil, is seeking a Senior Software Engineer to join their Customer Success team. This role focuses on ensuring customer success through effective delivery of technology solutions while providing technical leadership and mentoring to junior members. Candidates should have a Bachelor’s degree in Computer Science or Engineering, along with at least 3 years of relevant experience and solid skills in Java or C/C++. Fluency in English is essential. This position offers a collaborative environment aimed at innovation and problem-solving.

Qualificações

• Minimum of 3 years of industry experience required.
• Strong development experience in Java, C/C++, or similar programming languages.
• Fluency in English is essential.

Responsabilidades

• Guide and mentor junior team members on best practices.
• Take ownership of a portfolio of customers and ensure their success.
• Drive complex technical challenges to resolution.
• Contribute new ideas to improve product designs.
• Engage with teams on product and customer-related activities.

Conhecimentos

Analytical skills

Troubleshooting skills

Communication skills

Java

C/C++

Problem-solving

Customer advocacy

Formação académica

Bachelor's degree in Computer Science/Engineering

Ferramentas

Microservices

API Management

CI/CD technologies

Descrição da oferta de emprego

Overview

As a senior software engineer on the Customer Success team, you will be key to our customers' success. Your role is to ensure the effective and efficient delivery of the company's technology, enabling its customers to successfully leverage our solutions to achieve their business goals. You will be a trusted technical advisor, helping them maximize the value of their experience.

Responsibilities

• Technical Leadership & Mentoring: Guide and mentor junior team members on best practices and processes. You'll provide technical leadership to a small team, effectively delegating tasks and ensuring successful follow-through.
• Customer Advocacy: Take ownership of a portfolio of customers, serving as their internal champion within the company. You'll ensure their success by understanding their needs, driving problem resolution, and delivering technical consultancy and training (both on-site and off-site).
• Problem-Solving: Leverage your natural curiosity and analytical skills to take ownership of complex technical challenges, driving them to resolution. This includes working effectively with the engineering team on escalations.
• Innovation & Collaboration: Contribute new ideas to improve product and overall technical designs. You\'ll work seamlessly with a global team and engage with extended teams, including engineering, pre-sales, marketing, and sales, on product and customer-related activities.
• Communication: Possess a proactive and amicable personality with excellent communication and interpersonal skills. You\'ll be able to successfully contribute to technical and non-technical discussions on email and in person, with a keen sensitivity to our global customer base.

Qualifications

• Education and Experience: A Bachelor\'s degree in Computer Science/Engineering with a minimum of 3 years of industry experience.
• Technical Proficiency: Strong analytical and troubleshooting skills, with solid development experience in Java, C/C++, or a comparable programming language.
• Domain Knowledge (Advantageous): Experience with enterprise technologies like Microservices, Enterprise Integration, API Management, and Identity and Access Management.
• DevOps Skills (Advantageous): Knowledge of containerized deployments and CI/CD technologies is a plus.
• Prior Experience: Previous work in a similar capacity would be a benefit, but not a prerequisite.
• Languages: Fluency in English is required.