Small Business Growth Specialist

Bebeecustomersupport; Curitiba; Presencial; BRL 30.000 - 50.000; Tempo integral

Resumo da oferta

A customer support firm in Curitiba is looking for a skilled professional to join their team. The role involves responding to customer inquiries across various channels and achieving sales and retention targets. Ideal candidates will have over 2 years of experience in customer service, be fluent in English, and possess knowledge of ticketing and live chat software. Join us to help small businesses thrive in a competitive market.

Qualificações

• 2+ years of experience in customer service, handling large volumes of emails and chats.
• Fluency in English is mandatory.
• Experience with ticketing and/or live chat software.

Responsabilidades

• Responding to a wide range of customer inquiries across various channels.
• Achieving sales and retention targets to ensure exceptional customer experiences.
• Providing in-depth training to our expanding customer base on the use of our tools and technology.
• Becoming an expert in every aspect of our products and advocating for our customers' needs.
• Investigating technical issues and suggesting potential fixes.

Conhecimentos

Customer service experience

Fluency in English

Experience with ticketing/live chat software

Descrição da oferta de emprego

We aim to help small businesses increase their online presence and drive sales through cost-effective solutions.

Key Responsibilities

• Responding to a wide range of customer inquiries across various channels.
• Achieving sales and retention targets to ensure exceptional customer experiences.
• Providing in-depth training to our expanding customer base on the use of our tools and technology.
• Becoming an expert in every aspect of our products and advocating for our customers' needs.
• Investigating technical issues and suggesting potential fixes.

Required Skills and Qualifications

• 2+ years of experience in customer service, handling large volumes of emails and chats.
• Fluency in English is mandatory, as well as experience with ticketing and / or live chat software.

Why Join Us?

At (Company), we prioritize building strong relationships with our customers and providing them with personalized support.

Our team is dedicated to helping small businesses grow and thrive in today's competitive market.